Customer Experience Specialists at Parts Town are essential to providing the best experience to our customers. Serving as the friendly voice of Parts Town, our Customer Experience Representative assist customers through the entirety of the ordering process. Working as part of a close-knit Service Development Team, each Specialist supports service companies with account creation and management, quote and order entry, parts identification, and generally addresses customer concerns. While no previous restaurant equipment knowledge is required, a proven track record in customer service and a willingness to go the extra mile to delight our customers are essential.
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Customer Outreach Representatives at Parts Town are essential to providing the best experience to our customers. At Parts Town we believe in developing relationships with our customers. It is the responsibility of our Customer Outreach Team to cultivate these relationships and ensure that we continue to deliver the highest level of service to our new and existing customers. Through constant communication Customer Outreach Representatives gain insight into the customer experience so that they can customize strategies to meet the unique needs of each customer, inform them of Parts Town resources, and maintain our customer database to ensure quality service in the future.
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Warehouse Associates are at the heart of Parts Town’s operations. Every part that enters or leaves our warehouse is handled directly by a member of our warehouse staff. While all Warehouse Associates begin in our packing stations, ultimately the responsibilities of picking, shipping, and receiving of all merchandise will be added to their job functions. From the condition of the package to the accuracy of the items shipped, the quality of the orders our customers receive is a direct reflection of our warehouse team’s dedication to excellence. Therefore, while no previous warehouse experience is required, it is essential that all Warehouse Associates are committed to quality, ensuring that every customer experience is a positive one. Furthermore, Warehouse Associates are required to perform tasks both independently and as part of a team, making a collaborative attitude and high energy level crucial to this position.

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