The Parts Town Story
|Parts Town is truly unique. Parts Town is about the customer experience.|
For over 20 years, Parts Town has been focused on delivering the highest level of personal customer service for food equipment replacement parts, commercial kitchen accessories, and selected food equipment. By recruiting and retaining the industry’s leading talent and living our core values, we have been able to achieve the unique combination of providing the industry’s most complete set of value-added capabilities AND continuing to provide extraordinarily friendly, expert customer service. The magic of Parts Town is created not through bar-codes and buildings, but rather through outstanding people who are passionate about taking care of customers.
Through listening to our customers and understanding their needs, we have arrived at the following set of basic capabilities which we customize to the needs of our customers:
- Personal, one-to-one, service that goes the extra mile – friendly, fast, professional (and fun)
- Genuine OEM parts and commercial kitchen accessories from over 350 leading manufacturers
- Guaranteed same day shipping for all in-stock products until 7:00 p.m. eastern time
- Delivery from one centrally located distribution center to optimize delivery performance
- www.partstown.com designed based on customer input to simplify search & buy
Parts Town recognizes that not all customers are the same. We have a passion for listening to our customers, understanding their needs, and customizing our offering to provide the best available experience. Parts Town changes as the needs of our customers change. Please call or email us with any input or ideas that you have. Thank you for visiting partstown.com – come back soon!