Success building genuine relationships across the organization positions the company as the industry leader for second half of 2019
ADDISON, Ill. (July 23, 2019) –Parts Town, the market leading foodservice equipment parts distributor with the most in-stock OEM (original equipment manufacturer) parts on the planet, announces its Q2 milestones contributing to Parts Town’s overall growth in 2019, including its achievement of 100,000 downloads of the Parts Town mobile app.
With 15 consecutive years of greater than 20% organic growth, Parts Town has continued to establish a commitment to building and growing genuine relationships throughout the quarter. In addition to its mobile app growth, Parts Town has recorded a number of accomplishments throughout Q2 across the company, including:
- Serial Number Lookup participating manufacturer partners have grown 100% since the innovation launched in January
- Nearly 130 total master distribution partnerships to date
- More than 630 team members, up 20% since hiring its 500th team member in October 2018
“We are so grateful to have such incredible relationships with our manufacturer partners and customers, helping us to accelerate our mutual success into the second half of 2019,” said Steve Snower, Chief Enthusiasm Officer, a.k.a. CEO, of Parts Town. “Integrity guides every action at Parts Town, and because we prioritize a commitment to doing things the right way, we are able to keep the best long-term interests of our manufacturer partners and customers in mind.”
Evolving Manufacturer Partnerships
During Q2 2019, Parts Town welcomed master distribution partnerships with three leading foodservice equipment companies, Carter-Hoffmann, Nu-Vu and Doyon, from the Middleby family of brands.
Through its master distribution partnerships, Parts Town is able to deliver even more parts, consumables and accessories to its customers faster than ever before, with all in-stock orders shipping same day until 9 pm ET Monday to Friday and until 4 pm ET on Saturday. Parts Town has developed nearly 130 master distribution programs, since pioneering the concept in the foodservice equipment parts industry 13 years ago.
“We continue to build strong, innovative partnerships with the leading brands in the industry to ensure that we can meet the growing demands of our customers,” said Clint Holder, PARTnership Builder (a.k.a Senior Vice President of Manufacturer Partnerships). ”With the most in-stockparts and same-day shipping, Parts Town continues to meet and exceed the needs of its customers.”
The number of participating manufacturers taking advantage of Parts Town’s latest innovation, Serial Number Lookup, has doubled to 28 since its launch in January 2019. This first-of-its-kind search tool is yet another example of how Parts Town offers value to its manufacturer partners, including an increase in parts sales, lower return rates and reduced technical support and warranty calls for a better overall experience and results.
Thriving Company Culture and Innovation
As a result of its culture built on innovation and integrity, Parts Town now has 634 team members, a more than 20% increase from their 500th team member milestone hit in October 2018. Dennis Dettman, PARTnership Builder (a.k.a. Vice President, Platinum Partnerships), also celebrated 15 years with Parts Town in June.
During Q2 2019, Parts Town also surpassed 100,000 downloads of its mobile app. The industry-first mobile app launched back in 2010 as a way to share equipment manuals and diagrams with technicians in the field, where the information was needed most.
About Parts Town
Parts Town is the market-leading distributor of genuine OEM (original equipment manufacturer) foodservice equipment parts. When there’s a hiccup in any commercial kitchen, Parts Town is ready to jump in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Customized solutions benefit food equipment service companies, chain restaurants, institutions and independent restaurants.
Parts Town leads the way in industry innovation. Its Serial Number Lookup tool uses model serial number level detail from a variety of foodservice equipment manufacturers to create a more precise search and order process for buying replacement parts for commercial kitchen equipment.The 360-degree imaging technology, PartSPIN®, valuable interactive diagrams, convenient Smart Manuals, and the industry’s first mobile app allow customers to easily and conveniently find and view equipment manuals and parts in the field, where that info is needed most. These innovations, paired with same day shipping and extended hours of operation, ensure the correct part is ordered and delivered every time.
Partnering with the top manufacturers of commercial cooking, refrigeration, ice and beverage equipment and more, Parts Town improves the supply chain, increases sales of genuine OEM parts and keeps every customer’s business running like clockwork.
Parts Town has been recognized for its company’s growth including ten consecutive years of making the prestigious INC. 5000 list as well seven placements to as Crain’s Chicago Fast 50 list.
Parts Town makes finding and buying foodservice equipment parts easy, fast and kinda fun.