Victory Refrigerator Troubleshooting

/ Commercial Refrigeration, Troubleshooting / May 28

Victory Refrigeration Troubleshooting

Cooling product is key in any commercial kitchen. That’s why many establishments turn to Victory for their refrigerators and freezers. In the rare instance your unit isn’t working properly, don’t let it freeze your business. The Victory refrigerator troubleshooting tips below can help you diagnose the problem as soon as possible.

This guide is for reach-in refrigerator and freezer models.

Cabinet Won’t Run

If the cabinet of the refrigeration isn’t running, check for the following:


  • Tripped circuit breaker or blown fuse – Reset the circuit breaker, or have the fuse replaced by an authorized technician.

  • Unplugged unit – Plug the power cord back in.

  • Main power switch is off – Turn power switch into the ON position.

  • Improper voltage to cabinet – This occurs if the voltage doesn’t match Data-Plate. This can occur if you’re using an extension cord or other equipment is attached on the circuit. Correct this by plugging the machine directly into an outlet without other equipment.

  • High thermostat setting – Change the thermostat setting to a lower temperature.

  • Cabinet in defrost cycle (freezer models only)Let the unit finish its defrost cycle. It will run appropriately after that.


Condensing Unit Runs for a Long Period or Continuously

If the condensing unit on the refrigerator or freezer is running for long periods of time or continuously, look for the issues below:


  • Too much warm product in the cabinet – Let the product inside cool down after adequate time.

  • No product in the cabinet – Load the cabinet with your product.

  • Door is open too long or ajar – See if the door is closed when it’s not in use. Make sure the door isn’t opened for too long.

  • Door gasket isn’t properly sealed – Check if the door gasket is incorrectly positioned or worn out. Make sure to adjust the gasket appropriately, or have it replaced by an authorized service technician.

  • Dirty condenser coil – Clean the condenser coil following the appropriate instructions in your operator’s manual.

  • Condensing unit has improper airflow or the evaporator coil is blocked with ice – The unit should have adequate air space and not be crammed near other equipment. Relocate it away from heat-generating equipment, direct sunlight or air conditioning or heat ducts.

  • Evaporator coil is blocked with ice – Turn the unit off and let the coil defrost. Make sure the thermostat setting isn’t too cold and the door gasket is sealed correctly.


Cabinet Temperature is Too High

If the refrigerator or freezer cabinet temperature is too high, check for these potential issues:


  • High thermostat setting – Change the thermostat setting to a lower temperature.

  • Cabinet has poor air circulation – Rearrange your product in the unit to let it circulate air properly.

  • Too much warm product in the cabinet – Let the product inside cool down after adequate time.

  • Door is open too long or ajar – See if the door is closed when it’s not in use. Make sure the door isn’t opened for too long.

  • Dirty condenser coil – Clean the condenser coil following the appropriate instructions in your operator’s manual.

  • Condensing unit has improper airflow or the evaporator coil is blocked with ice – The unit should have adequate air space and not be crammed near other equipment. Relocate it away from heat-generating equipment, direct sunlight or air conditioning or heat ducts.

  • Evaporator coil is blocked with ice – Turn the unit off and let the coil defrost. Make sure the thermostat setting isn’t too cold and the door gasket is sealed correctly.


Cabinet is Noisy

If the refrigeration unit’s cabinet is making too much noise, check for the following:


  • Loose parts – Contact an authorized technician to locate and fasten the loose parts.

  • Tubing vibrates – Check that the tubing isn’t coming in contact with other tubing or components.


Refrigerator Freezes Product

If the unit is freezing product when it’s not supposed to, the issues below could be causing this:


  • High thermostat setting – Change the thermostat setting to a lower temperature.

  • Overloaded cabinet – If the cabinet is overloaded product, try rearranging or remove excess product.


Compressor Won’t Start

If the refrigerator or freezer compressor hums and trips on overload protector, check for the following possibilities:


  • Dirty condenser coil – Clean the condenser coil following the appropriate instructions in your operator’s manual.

  • Too much heat from nearby equipment – Relocate the unit or adjust the surrounding heat-generating equipment.

  • Very high or low voltage to the cabinet – Make sure the unit is plugged into an outlet with correct supply voltage.


Door Won’t Seal Shut

If the refrigerator door isn’t properly sealing shut, look for the potential issues below:


  • Cabinet isn’t level – Make sure to level the cabinet by adjusting the legs or shimming casters.

  • Door isn’t seated correctly in the hinge – Modify the door hinges by slightly lifting or rotating and re-seating it.

Need extra Victory refrigerator troubleshooting help? Check out our full library of Victory manuals.

Please contact a local authorized service agent who can help with this specific unit and all your commercial kitchen equipment needs.


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