BKI Holding Cabinet Troubleshooting

BKI holding cabinets not only keep your food products at the right temperature, but display them nicely for your customers to see. From grocery stores to delis to bakeries and cafeterias, these holding display cabinets are perfect for showcasing your goods in a safe and appetizing way. That’s why when something isn’t working as it should, you’ve got to figure out the issue quickly and find a fix pronto. Take a look at our troubleshooting guide for your BKI holding cabinet unit to help you pinpoint any issues.

WDCG Hot Case Series Troubleshooting

Problem: Case isn’t working or turning on, but clear pilot light is NOT lit

• Cause—No power to unit
• Solution—Check circuit breaker or fuses

Problem: Case isn’t working or turning on, but clear pilot light IS lit

• Cause

1. Power switch is off
2. Control Safety Interlock was engaged due to a well temperature probe reaching a preset value, shutting off power

• Solution

1. Reset power switch
2. Temperature probe failed; temperature probes aren’t connected to control properly; well heating elements aren’t connected to control properly

Problem: Inadequate holding temperature

• Cause

1. Food pans and case haven’t been preheated
2. Food produced loaded in case is below 160 F
3. One or more heating elements aren’t operational

• Solution

1. Preheat according to operator’s manual instructions
2. Check temperature before loading food product in case
3. Follow troubleshooting tips below

Problem: Individual heating element isn’t heating

• Cause

1. Loose wire/bad connection
2. Faulty heating element
3. Faulty output on control board

• Solution

1. Have inspected and repaired
2. Have replaced
3. Have replaced

Problem: Control displays “PL#” and beeps every second (the # indicates number problem well)

• Cause—Probe is low or shortened. Measured temperature < 40° F / 4° C
• Solution—Have temperature probe replaced for specified well

Problem: Control displays “PH#” and beeps every second (the # indicates number problem well)

• Cause—Probe is high, open. Measure temperature > 550° F / 288° C
• Solution—Have temperature probe replaced for specified well

Problem: Control displays “TL#” and beeps every second (the # indicates number problem well)

• Cause—Temperature is low, and well probe temperature is more than 25° F / -4° C below set point
• Solution—Loose wire, faulty heating element and/or failed controller. Have replaced.

Problem: Control displays “TH#” and beeps every second (the # indicates number problem well)

• Cause—Temperature is high, and well probe is more than 40° F / 4° C above set point
• Solution—Loose wire, faulty heating element and/or failed controller. Have replaced.

Problem: Touchscreen isn’t displaying properly

• Causes

1. Communication cable is damaged
2. Faulty control touchscreen display
3. Faulty control I/O board

• Solution

1. Have cable replaced
2. Have control touchscreen replaced
3. Have control I/O board replaced

Problem: Light bulb(s) don’t turn on when unit is powered on

• Causes

1. Faulty light bulb(s)
2. Blown fuse
3. Faulty ballast

• Solutions

1. Replace light bulb(s)
2. Replace fuse
3. Have ballast replaced

WDC, TSW, TCW, SSW and CSW Troubleshooting

Problem: Electrical issues

• Cause

1. No power to unit
2. Power switch is off

• Solution

1. Check circuit breaker and fuses. Contact authorized service tech if problem persists.
2. Reset power switch

Problem: No heat

• Cause

1. Power switch is off
2. Heating element is defective
3. Thermostat is defective
4. Bad connection or loose wire

• Solution

1. Reset power switch
2. Contact authorized service tech
3. Contact authorized service tech
4. Contact authorized service tech

Problem: Inadequate holding temperature

• Cause

1. Food pans and case haven’t been preheated
2. Heating element(s) or thermostat(s) aren’t functioning properly
3. Loose wire or bad connection

• Solution

1. Preheat according to operator’s manual instructions
2. Contact authorized service tech
3. Contact authorized service tech

For more information about operation, cleaning and more, check out our large library of BKI manuals and diagrams.

Please contact a local authorized service agent who can help with this specific unit and all your commercial kitchen equipment needs.