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Groen Braising Pan Troubleshooting

Guide
  • #Braising Pans
  • #Cooking Equipment
  • #Groen
  • #Troubleshooting
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Groen braising pans let you braise, simmer and fry delicious meals for your customers easily and near-effortlessly. So, if your braising pan unit is having issues, they need to be diagnosed and fixed right away. Below is a troubleshooting guide for multiple Groen braising pan models so you can identify the issue, remedy it if safe to do so, or let your trusted authorized service technician know so they can isolate and rectify the issue quickly.

Troubleshooting for All Braising Pan Models

Problem: Pan is Difficult to Tilt

Possible Causes and Solutions:

  • Check gears for any blockages, alignment issues or if they need lubrication
  • Broken tilt or worm gears
    • Needs attention from an authorized service technician

Problem: Burners Won’t Light

Possible Causes and Solutions:

  • Main gas supply is open
  • Gas supply is at specified pressure
  • Pan body is horizontal
  • Issue with thermostat operation
    • Needs attention from an authorized service technician

Problem: Pan is Still Heating After it Reaches Set Temperature

Possible Causes and Solutions:

  • Thermostat is at incorrect setting
  • Thermostat needs to be recalibrated
    • Needs attention from an authorized service technician
  • Issue with thermostat operation
    • Needs attention from an authorized service technician

Problem: Pan Stops Heating Before Reaching Set Temperature

Possible Causes and Solutions:

  • Thermostat is at incorrect setting
  • Thermostat needs to be recalibrated
    • Needs attention from an authorized service technician
  • Issue with thermostat operation
    • Needs attention from an authorized service technician

Problem: Pan Unevenly Heats

Possible Causes and Solutions:

  • Pan body is horizontal
  • Pan hasn’t been preheated

Troubleshooting for Standard Models with Electronic Ignition Systems

Problem: System Won’t Produce a Spark

Possible Causes and Solutions:

  • Issue with thermostat
    • Needs attention from an authorized service technician
  • Issue with AC voltage between terminals
    • Needs attention from an authorized service technician
  • High tension cable is damaged and needs to be replaced
  • Pilot electric ceramic is damaged and needs replacement
  • Gap in pilot spark
    • Needs attention from an authorized service technician

Problem: Pilot Won’t Light Yet Spark is Present

Possible Causes and Solutions:

  • Pilot valve isn’t secure to the terminals
  • Issue with ignition control module
    • Needs attention from an authorized service technician
  • Gas pressure needs to be adjusted
    • Needs attention from an authorized service technician
  • Pilot gas line is obstructed, needs cleaning or the solenoid operation pilot valve needs to be repaired or replaced
    • Needs attention from an authorized service technician
  • Pilot burner needs to be adjusted or replaced
    • Needs attention from an authorized service technician
  • Draft is present
    • Needs attention from an authorized service technician

Problem: Pilot Will Light, but Main Burner Won’t Come On and Spark Doesn’t Stay On

Possible Causes and Solutions:

  • Operating thermostat needs to be checked to make sure it’s closed
    • Needs attention from an authorized service technician
  • Improper voltage between terminals
    • Ignition control needs replacement
    • Needs attention from an authorized service technician
  • Improper gas pressure
    • Needs attention from an authorized service technician
  • Electrical connections from main valves to terminal are loose OR solenoid on main valve needs to be repaired or replaced
    • Needs attention from an authorized service technician
  • Second thermostat switch is open
    • Needs attention from an authorized service technician

Problem: Pilot Will Light, but Main Burner Won’t Come On but Spark Stays On

Possible Causes and Solutions:

  • Improperly grounded
    • Needs attention from an authorized service technician
  • Pilot burner ceramic insulator is damaged
    • Needs attention from an authorized service technician
  • High tension cable is grounded out
    • Needs attention from an authorized service technician
  • Improper gas pressure
    • Needs attention from an authorized service technician
  • Pilot assembly needs to be cleaned
    • Needs attention from an authorized service technician
  • All mechanical and electrical connections need to be inspected and tightened
    • Needs attention from an authorized service technician
  • Ignition control module needs replacement
    • Needs attention from an authorized service technician

Problem: Main Burner Comes On but Doesn’t Stay On

Possible Causes and Solutions:

  • Bad connection or bad wire to burner ground
    • Needs attention from an authorized service technician
  • Low gas supply pressure
    • Needs attention from an authorized service technician

Troubleshooting for Models with Standing Pilot Ignition System

Problem: Pilot Won’t Light

Possible Causes and Solutions:

  • Incorrect lighting procedure
    • Check Operation Manual for proper instructions
  • Air present in gas supply line
    • Needs attention from an authorized service technician
  • Pilot gas adjustment screw isn’t in the open position
    • Needs attention from an authorized service technician
  • Pilot tubing and orifice are clogged
    • Needs attention from an authorized service technician

Problem: Pilot Flame Goes Out when Combination Control Knob is Released

Possible Causes and Solutions:

  • Pilot gas needs adjustment
    • Needs attention from an authorized service technician
  • Connections from Powerpile generator to Pilotstat power unit and Powerpile operator need to be cleaned
    • Needs attention from an authorized service technician
  • Open and closed circuit output voltages aren’t in-range and need adjustment
    • Needs attention from an authorized service technician
  • Improper resistance of the Powerpilot unit
    • Needs attention from an authorized service technician
  • Generator and power unit need replacement
    • Needs attention from an authorized service technician

Problem: Pan Won’t Heat and Pilot Light is Out

Possible Causes and Solutions:

  • Combination gas control valve knob isn’t turned on
  • Pilot tubing and orifice are clogged
  • Connections from Powerpile generator to Pilotstat power unit and Powerpile operator need to be cleaned
    • Needs attention from an authorized service technician
  • Open and closed circuit output voltages aren’t in-range and need adjustment
    • Needs attention from an authorized service technician
  • Improper resistance of the Powerpilot unit
    • Needs attention from an authorized service technician
  • Generator and power unit need replacement
    • Needs attention from an authorized service technician

Problem: Pan Won’t Heat but Pilot Light is Lit

Possible Causes and Solutions:

  • Secondary thermostat switch it open
    • Needs attention from an authorized service technician

Troubleshooting for Models with Power Tilt

Problem: Pan Won’t Tilt

  • Electrical power supply isn’t on
  • Actuator motor is overheated
    • Wait 15 minute for motor to cool down before operating again
  • Blown fuse on motor control circuit
    • Needs attention from an authorized service technician
  • DC rectifier and operating relays are damaged
    • Needs attention from an authorized service technician
  • Upper and lower limit switches are at incorrect settings
    • Needs attention from an authorized service technician

For more preventative maintenance information and cleaning tips, check out our collection of Groen manuals and diagrams.

Please contact a local authorized service agent who can help with this specific unit and all your commercial kitchen equipment needs.

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