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Resource Center

Tips and essentials for the restaurant, foodservice and HVAC spaces in one place.

Walk-In Refrigerator & Freezer Troubleshooting

Struggling to keep product frozen or cool? This can lead to spoilage issues if not remedied quickly. This guide has some tips to help you with walk-in refrigerator and freezer troubleshooting so you can get everything working again. 

Walk-In Cooler or Freezer Not Working or Cooling

  • Power cord is unplugged - Plug in the power cord.
    • Note: Always check the cord isn’t damaged before plugging it in. If there is any fraying to damage, contact a technician to replace it. 
  • Circuit breaker is off or tripped - Turn on or reset the breaker. 
  • Door was left ajar - Securely close the door. 
    • Note: Check the door closer is in alignment as it can prevent the door from securely closing. 
  • Condensing unit is dirty - Clean the condenser to ensure the unit is able to efficiently run. 
  • Temperature was set too high or low - Make adjustments to the temperature setting by following your unit’s owner manual. 
  • Sweep gasket is worn out - Adjust or replace the sweep gasket to ensure cool air isn’t escaping from the bottom of the door. 
  • Door gasket is dirty or damaged - Clean or replace the gasket to ensure a proper seal.
  • Unit is overloaded - To maintain proper airflow, avoid overfilling the unit, space out product and keep things well organized
  • Component failure - Contact an authorized technician to diagnose and replace failed components. 

Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.