Issue

Solution

The air purifier won’t turn on.

Make sure the circuit breaker is working, plug the unit into a different outlet and press the Power button.

The filter replacement indicator is still on after replacing the filter.

Press the Sleep/Clock and Auto buttons simultaneously for five seconds until the air purifier makes a “ding” sound.

The air purifier is producing a strange smell.

Remove the plastic bag if it’s still on the filter. Periodically vacuum the outside of the pre-filter to prolong its life and replace the filter when the indicator light comes on.

The air purifier is producing a strange sound.

When setting up the air purifier for the first time, be sure to remove the plastic protective wrapping from the filter.

The control panel isn’t responding.

If the control panel is locked, turn off the lock feature by pressing the LED and Down buttons simultaneously for more than three seconds.

The color on the top of the air purifier is orange or red.

The colors red and orange indicate that the particulate or VOC sensor is reading elevated levels of pollutants. If the device is in auto mode, the fan speed will increase and draw in more air.

Issue

Solution

The app says you’ve entered the wrong Wi-Fi credentials.

Re-enter your password and double-check spellings, capitalizations and special characters.

The air purifier won’t connect to the BluetoothⓇ.

Move closer to the unit, confirm the unit is in pairing mode on the app by pressing the LED/Wi-Fi button and open the settings to make sure Bluetooth pairing is on.

The air purifier won’t connect to the Wi-Fi.

Make sure the router and wireless device are updated, move the air purifier closer to the router, and double check the router settings. Carrier RMAM and RMAP products are supported by 2.4 GHz Wi-Fi.

Unable to set up the air purifier.

If you’ve tried the above tips, reset the air purifier and try again:

• Turn off the air purifier, leaving it plugged in.
• Press and hold the up arrow, down arrow, Auto and Power buttons simultaneously until you hear a beep.
• On your wireless device, go to settings, then go to Bluetooth. Look for the device listed as “Carrier_####” (the five numbers will be specific to your model). Press the info icon to “forget the device”.
• Restart the setup process.

The Carrier Home app is running slow.

Log into the app store and download the latest version of the app.