When your holding cabinet stops working properly, you’ll want to limit downtime by getting things running asap. With our CookRite by Atosa holding cabinet troubleshooting tips, your unit will be ready to go for the next batch of food in no time.
Holding Cabinet Troubleshooting Tips
Potential Issues
Causes
Solutions
The controls don’t work
The unit isn’t plugged in
The power switch isn’t ON
The wiring wasn’t done correctly
The power switch isn’t working
Check the power cord
Check the circuit breaker for a blown fuse
Check the cabinet wiring from the power cord to the power switch to the terminal block
Replace the power switch
The temperature is too hot
The temperature is set too high
The thermostat has failed
The blower is faulty, causing the temperature to exceed 220℉
Turn the control knob to a different setting and wait to see if the display temperature decreases
Check the thermostat
Stop using the cabinet and call a service technician
The temperature is too low
The unit is recovering from the door being opened or is still in preheat mode
The temperature is set too low
The door isn’t closing or sealing properly
The blower isn’t circulating air
Wait a few minutes to see if the temperature rises
Turn the temperature control knob to a higher setting and see if the temperature rises
Check the door seal and hinges
Check the blower wiring or replace a faulty blower
The indicator light isn’t working
The wiring may be defective
Check the contacts and wiring of the indicator light from the thermostat, pilot light and all respective wiring
No heat is being generated
The heating element may be faulty
The heating element wiring may be disconnected
The thermostat is faulty
Check the heating element for defects
Check the heating element wiring
Replace the thermostat
The moisture level is too low
The water pan is out of water
The door isn’t sealing properly
The moisture is set too low
The air heating element is faulty
The thermostat may be faulty
The heating element is not getting power
Fill the water pan
Check the door seals
Reset the moisture setting
Replace the air heating element
Replace the thermostat
Check the wiring on the heating element
The cabinet trips the GFCI (ground fault circuit interrupter)
There’s a loss of electrical current and the power to the circuit has been switched off
The heater element may absorb some moisture into its casing and insulation during shipment or during 12 long periods of non-used. Plug the cabinet (without water in the stainless-steel water pan) into a non-GFCI outlet, set the temperature to “10” and let it run for 30-60 minutes to dry out any moisture the element may have absorbed. If it trips the standard circuit breaker, call a factory-approved service agent. After drying the element, plug the cabinet into the GFCI outlet; the cabinet should run without tripping the GFCI. If the cabinet still trips the GFCI, call a factory-approved service agent.
