If your Crathco soft serve ice cream machine doesn’t work, customers don’t get to satisfy their ice cream craving. When customers don’t get to satisfy their ice cream craving, they become disgruntled and unhappy. If customers become disgruntled and unhappy, you lose out on future business. If you lose out on future business, your revenue suffers. If your revenue suffers too greatly, the next thing you know, you're hanging an “out of business” sign on your door.
And to think, all because your ice cream machine wouldn’t turn on this morning! For that reason, It’s best to address any ice cream-making deficits right away. It’s a good thing, then, that we’ve already compiled a list of Crathco soft serve ice cream machine troubleshooting tips for popular models like Karma and K-Soft Gravity versions and more.
Why Is My Soft Serve Machine not Freezing?
The Soft Serve Machine Is not Freezing but the Compressor Is Running
Cause | Solution |
The ice cream machine is not adequately ventilated
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Ensure the ice cream machine has at least a 20 cm perimeter clearance and that it’s not next to any other heat sources
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The ice cream machine is set to wash mode
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Turn off the wash mode and activate cooling mode
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The fan has failed
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Please contact an authorized service technician
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There is a refrigerant leak
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Please contact an authorized service technician
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The Soft Serve Is not Freezing and the Compressor Is not Running
Cause | Solution |
The compressor is malfunctioning or defective
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Please contact an authorized service technician
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There are loose or broken electrical connections or components
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Please contact an authorized service technician
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Why Is my Crathco Soft Serve Machine not Turning On?
The Power Switch Is On but the Machine Is not Working
Cause | Solution |
The front flange is out of position
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Reposition the front flange
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There are loose or disconnected
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Please contact an authorized service technician
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The switch is faulty or broken
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Please contact an authorized service technician
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The electronic panel is faulty or broken
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Please contact an authorized service technician
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The agitator motor is faulty or broken
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Please contact an authorized service technician
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Why Is My Crathco Soft Serve Machine not Working?
The Beater Is not Turning On
Cause | Solution |
The front flange is incorrectly mounted
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Reposition the front flange
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Electrical connections are loose or broken
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Please contact an authorized service technician
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The electronic panel is faulty
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Please contact an authorized service technician
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The agitator motor is faulty
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Please contact an authorized service technician
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The Buttons Are not Working
Cause | Solution |
The keypad is faulty
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Replace the keypad
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The electronic panel is blocked or faulty
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Turn the Crathco ice cream machine on and off. If the problem persists, please call an authorized service technician
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Why Is My Crathco Soft Serve Ice Cream Machine Leaking?
The Ice Cream Machine Is Leaking from the Side Drawer
Cause | Solution |
The drawer seal is either dirty or damaged
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Clean or replace the drawer seal
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The Ice Cream Machine’s Tap Is Leaking
Cause | Solution |
The tap was not installed correctly
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Reinstall the tap correctly
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Something is obstructing the tap from moving freely
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Clean the tap and its housing, applying manufacturer-approved lubrication
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The tap’s o-rings are worn out or damaged
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Replace the tap’s o-rings
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Why Is My Crathco Ice Cream Machine not Dispensing?
The Ice Cream Machine Is Running and Filled with Product, but it’s not Dispensing
Cause | Solution |
The pump is defective
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Please contact an authorized service technician
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The mix is too thick
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Replace the mix
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Why Is My Crathco Soft Serve Ice Cream Machine Making Noise?
The Ice Cream machine Is Noisy
Cause | Solution |
The beater and corresponding components were improperly installed
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Please contact an authorized service technician
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The freezing cylinder is empty
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Please contact an authorized service technician
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The fan blades are hitting other components
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Ensure the fan blades are not hitting other components. If the problem persists, please contact an authorized service technician
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The Beater Is Noisy
Cause | Solution |
The cylinder is empty
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Please contact an authorized service technician
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The Buzzer Is Going Off While the Light for the “On” and Lever Button Are On
Cause | Solution |
Product level in the upper tank is low
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Refill the product
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The Buzzer Is Going Off While the Light for the “On” Button Is Blinking
Cause | Solution |
The tank probe has become loose or detached
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Please contact an authorized service technician
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The temperature within the tank is too high
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Turn the ice cream machine off. After waiting a few minutes for it to cool down, you may go ahead and turn the unit back on
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The Buzzer Is Going Off While the Light for the “On” and Lever Button Are Blinking
Cause | Solution |
Product temperature is too low because there is not enough mix in the freezing cylinder
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Add more mix to the top tank or open the mix flow tube
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There is a short circuit within the temperature probe
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Please contact an authorized service technician
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For more preventative maintenance and troubleshooting tips, check out our extensive library of Crathco manuals and diagrams for assistance.
Please contact a local authorized service agent who can help with this specific unit and all your commercial equipment needs.
