Crem ONYX Espresso Machine Troubleshooting

Problem

Cause

Solution

Unit won’t start when turned on

1. Plug isn’t connected to power OR is inserted improperly
2. Circuit breaker and/or differential are disconnected
3. Power cable and/or plug are damaged

1. Check that unit is connected to power and that plug is in correctly
2. Check that the differential and/or breaker are connected
3. Contact authorized service agent

Steam wand doesn’t dispense steam

Steam wand is clogged

Clean the wand. If necessary, remove the nozzle and unclog it with a clean pin or needle

Water is forming under unit

Drainage tube is blocked

Clean drainage tube

Problem

Cause

Solution

Coffee is dispensing too fast

Coffee grounds are too coarse

Use finer ground espresso

Coffee is dispensing too slowly

Coffee grounds are too fine

Use coarser ground espresso

Problem

Cause

Solution

Coffee dispensing

Limescale buildup in heat

Contact authorized service agent

Brewing groups aren’t dispensing water

Limescale buildup in water system

Contact authorized service agent