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Tips, tricks and essentials for restaurant and foodservice equipment in one place.

Henny Penny Holding Cabinet Troubleshooting

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Your Henny Penny holding cabinet is a vital part of your commercial kitchen. It keeps prepared food products at a safe temperature so your customers can enjoy a hot, fresh meal anytime. If your holding cabinet is acting weird, you’re gonna have to troubleshoot the issue quickly to avoid any downtime. Check out our guide below for your specific Henny Penny holding cabinet model and easily troubleshoot any issue.

HC-5, HC-15, HHC-900, HHC-902, HHC-903, HHC-906 and HHC-908 Troubleshooting


Issue


Cause


Solution


Food product isn’t holding temperature


  1. Doors have been left open
  2. Thermostat is set too low
  3. Gasket is worn or damaged
  4. Product’s been held for too long


  1. Keep doors closed except when loading and unloading product
  2. Increase the thermostat setting to a higher number
  3. Replace gasket
  4. Hold product for recommended time only


Cabinet steaming but product becomes soggy


  1. Too much humidity inside cabinet
  2. Product has been holding for too long
  3. Units with adjustable vents—vent isn’t set properly


  1. Empty water pans
  2. Hold product for recommended amount of time
  3. Adjust vent according to user manual


Product’s dry


No water in pan


Add 1” of hot water to pan


Cabinet won’t heat to set temperature


  1. Thermometer isn’t indicating true temperature
  2. Doors are being left open too long
  3. Gasket is worn or damaged


  1. Check cabinet temperature with another thermometer; have thermometer replaced if inaccurate
  2. Keep doors closed except when loading and unloading product
  3. Replace gasket


Both blowers not working


Fuse is faulty


Have fuse checked


HHC-990 & HHC-998 Troubleshooting


Issue


Cause


Solution


Food product isn’t holding temperature


  1. Doors have been left open
  2. Control temperature is set too low
  3. Gasket is worn or damaged
  4. Product’s been held for too long


  1. Keep doors closed except when loading and unloading product
  2. Increase the air temperature in Special Program Mode (SP-3)
  3. Replace gasket
  4. Hold product for recommended time only


Cabinet steaming but product becomes soggy


Humidity setpoint is too high


Decrease setpoint in Special Program Mode (SP-4)


Product’s dry


  1. Humidity setpoint is too low
  2. No water in pan


  1. Increase setpoint in Special Program Mode (SP-4)
  2. Fill water pan


Cabinet won’t heat


Fuse is blown


Have 15 amp fuse changed


Cabinet won’t heat to set temperature


  1. Doors have been left open
  2. Gasket is worn or damaged


  1. Keep doors closed except when loading and unloading product
  2. Replace gasket

For more help with your Henny Penny holding cabinet—like cleaning and preventative maintenance—check out our collection of Henny Penny manuals and diagrams.
 

Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.