Henny Penny Holding Cabinet Troubleshooting

Issue

Cause

Solution

Food product isn’t holding temperature

1. Doors have been left open
2. Thermostat is set too low
3. Gasket is worn or damaged
4. Product’s been held for too long

1. Keep doors closed except when loading and unloading product
2. Increase the thermostat setting to a higher number
3. Replace gasket
4. Hold product for recommended time only

Cabinet steaming but product becomes soggy

1. Too much humidity inside cabinet
2. Product has been holding for too long
3. Units with adjustable vents—vent isn’t set properly

1. Empty water pans
2. Hold product for recommended amount of time
3. Adjust vent according to user manual

Product’s dry

No water in pan

Add 1” of hot water to pan

Cabinet won’t heat to set temperature

1. Thermometer isn’t indicating true temperature
2. Doors are being left open too long
3. Gasket is worn or damaged

1. Check cabinet temperature with another thermometer; have thermometer replaced if inaccurate
2. Keep doors closed except when loading and unloading product
3. Replace gasket

Both blowers not working

Fuse is faulty

Have fuse checked

Issue

Cause

Solution

Food product isn’t holding temperature

1. Doors have been left open
2. Control temperature is set too low
3. Gasket is worn or damaged
4. Product’s been held for too long

1. Keep doors closed except when loading and unloading product
2. Increase the air temperature in Special Program Mode (SP-3)
3. Replace gasket
4. Hold product for recommended time only

Cabinet steaming but product becomes soggy

Humidity setpoint is too high

Decrease setpoint in Special Program Mode (SP-4)

Product’s dry

1. Humidity setpoint is too low
2. No water in pan

1. Increase setpoint in Special Program Mode (SP-4)
2. Fill water pan

Cabinet won’t heat

Fuse is blown

Have 15 amp fuse changed

Cabinet won’t heat to set temperature

1. Doors have been left open
2. Gasket is worn or damaged

1. Keep doors closed except when loading and unloading product
2. Replace gasket