Vollrath makes reliable refrigerated beverage dispensers that are perfect for restaurants, cafeterias, coffee shops and more commercial foodservice spaces. If an issue arises with your unit though, you’ve got to solve it fast to avoid downtime. If you’re in this particular predicament, we’ve got you covered with this Vollrath refrigerated beverage dispenser troubleshooting guide.
This guide will cover troubleshooting for the refrigerated beverage dispenser range, including models like VBBE4-37-S and VBBD1-37-F.
Problem
Possible Cause
Solution
Beverage is taking too long to reach set temperature
Beverage wasn’t pre-chilled before it was poured into the bowl
Blocked airflow
Impeller may be dirty or need to be lubricated
Dirty condenser fins
Damaged impeller
Chill beverages before transferring them to bowl.
Unit doesn’t have enough clearance for proper airflow; check to make sure the environment is correct for proper function.
Check the impeller for food debris, and make sure that it can freely move. Use a food-grade lubricant as needed.
Clean the condenser according to OEM’s instructions.
Replace impeller
Product is leaking from the unit
Bowl isn’t properly seated on the gasket, or gasket may be installed incorrectly
Spigot’s rubber washer isn’t installed properly
Rubber washer or gasket is worn or damaged
Piston hole’s ring may be dirty, worn or damaged
Reassemble the unit
Remove the spigot and check that the rubber washer is installed correctly
Replace component
Drain beverage from the bowl, remove the bowl and check the piston hole for debris or damage
Condensation on the bowl(s)
Ambient temperature is too warm OR humidity is too high
Check and change the temperature OR relocate the unit
Beverage isn’t circulating well
Ice buildup on evaporator plate caused by the unit running with less than the minimum amount of beverage in the bowl
Step 1—Turn off the unit
Step 2—Let ice melt
Step 3—Fill the bowl to above the minimum fill line
Step 4—Turn unit back on
Unit is loud while operating
Impeller on agitator or stirring paddle may be damaged
Issue with the fan
Check the impeller and replace if it’s damaged
Contact authorized service agent for assistance
Check out our extensive collection of Vollrath manuals and diagrams for more preventative maintenance tips like cleaning.
Please contact a local factory authorized service agent who can help with this specific unit and all your commercial kitchen equipment needs.
