Carter-Hoffmann Crisp N' Hold Troubleshooting
Keeping french fries and other fried appetizers crispy is a breeze with the right equipment, assuming everything is working as it should. If you notice the unit won’t turn, isn’t heating up or just isn't working at all, Parts Town has you covered. These Carter-Hoffmann Crisp N’ Hold troubleshooting tips can help you get the unit back in working order so you can keep serving delicious fried foods.
The following fixes are applicable to countertop models such as the CNH14, CNH28 and CNH40.
Not Turning On or No Power
If the unit just doesn’t seem to turn on, try these simple fixes:
- Unit is unplugged - Plug in the power cord.
- Power cord is damaged - Inspect the cable and have it replaced by an authorized service technician.
- Unit power switch is off - Turn on the unit and let it heat up.
- Power switch is damaged - Contact an authorized service technician to replace it.
- Circuit breaker is off or tripped - Turn on or reset the circuit breaker.
Food Dries Out Quickly
The point of holding product in the Crisp N’ Hold is to keep it crispy and delicious for a while. If this isn’t the case, try these fixes:
- Product temperature is too high - Be sure product is at the correct temperature before loading it into the unit.
- Thermostat isn’t set properly - Check the calibration of the thermostat.
- Thermostat is defective - Contact an authorized service technician.
No Heat
Whether the unit is on and won’t heat up or isn’t on at all, try these tips to get it working again:
- Unit is unplugged - Plug in the power cord.
- Unit power switch is off - Turn on the unit and let it heat up.
- Internal wiring error - Contact an authorized service technician.
- Element hi-limit is being tripped - Contact an authorized service technician.
Low or No Airflow
If the unit is getting hot back lacking airflow, try these Carter-Hoffmann Crisp N’ Hold troubleshooting tips to fix it:
- Internal wiring error - Contact an authorized service technician.
- Circulation motor has quit - Contact an authorized service technician.
- Improper voltage - Contact an authorized service technician.
For more cleaning, preventative maintenance and troubleshooting tips, take a look through our catalog of Carter-Hoffmann manuals and diagrams.