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Resource Center

Tips and essentials for the restaurant, foodservice and HVAC spaces in one place.

Follett Countertop Ice Machine Troubleshooting

Keep drinks on the rocks by following our helpful Follett countertop ice machine troubleshooting guide. We’ll go over the various issues that could be causing the ice machine to have no power or not work. Follow the video above or read through our quick troubleshooting table below to help fix the issue. 

The following guide is made for the Follett 7 and 15 series dispensers.

Follett Countertop Ice Machine Not Working or No Power

If a Follett machine isn’t working or won’t power on, check these troubleshooting tips below before contacting an authorized technician:


Issue

Fix
Unit is unpluggedPlug in unit
Water supply is closedOpen water supply line
Unit has entered standby modePress either ice or water dispenser button to return unit to normal operations
Unit is in maintenance modePress and hold maintenance/clean switch
Unit is in cleaning modePress and immediately release maintenance/clean switch

If you need more help with Follett ice machine troubleshooting or other equipment, check out our manuals and diagrams to give you some helpful tips and tricks for maintenance and more. 

Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.