Follett Countertop Ice Machine Troubleshooting
Keep drinks on the rocks by following our helpful Follett countertop ice machine troubleshooting guide. We’ll go over the various issues that could be causing the ice machine to have no power or not work. Follow the video above or read through our quick troubleshooting table below to help fix the issue.
The following guide is made for the Follett 7 and 15 series dispensers.
Follett Countertop Ice Machine Not Working or No Power
If a Follett machine isn’t working or won’t power on, check these troubleshooting tips below before contacting an authorized technician:
Issue | Fix |
| Unit is unplugged | Plug in unit |
| Water supply is closed | Open water supply line |
| Unit has entered standby mode | Press either ice or water dispenser button to return unit to normal operations |
| Unit is in maintenance mode | Press and hold maintenance/clean switch |
| Unit is in cleaning mode | Press and immediately release maintenance/clean switch |
If you need more help with Follett ice machine troubleshooting or other equipment, check out our manuals and diagrams to give you some helpful tips and tricks for maintenance and more.

