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Resource Center

Tips and essentials for the restaurant, foodservice and HVAC spaces in one place.

TurboChef i3 & i5 Troubleshooting

If your TurboChef isn’t working properly, the last thing you need is lengthy downtime for your unit. Using our troubleshooting guide, you can get your unit back up and running in no time. Our TurboChef i3 and i5 troubleshooting tips will help you diagnose and solve the issue without causing unnecessary delay.

TurboChef i3 or i5 Not Working: Troubleshooting Tips

  • Issue 1: The unit is unplugged.
    • Fix: Plug in the unit.
  • Issue 2: The unit is turned off.
    • Fix: Turn on the unit.
  • Issue 3: The circuit breaker is off or tripped.
    • Fix: Turn on or reset the circuit breaker.
  • Issue 4: The door isn’t fully closed.
    • Fix: Clear away any blockages and securely close the door.
  • Issue 5: The high limit is tripped.
    • Fix: Reset the high limit.
  • Issue 6: The lower air diverter is missing or improperly installed.
    • Fix: properly install the lower air diverter.
  • Issue 7: The wrong food item or group was selected.
    • Fix: Select the desired food item.
  • Issue 8: The unit is dirty.
    • Fix: Clean the unit.

How to Reset a TurboChef i3 & i5

  • Step 1. Put the oven in the OFF state.
  • Step 2. Unplug the power cord and wait 2 minutes.
  • Step 3. Plug in the unit.
  • Step 4. Press the On/Off key.
    • Note: Some models will have a main power supply that needs to be turned on.

Resetting the High Limit

  • Step 5. If the high limit trips, reset it by pressing the button in the bottom left corner of the oven’s rear wall.

For more information on troubleshooting or to learn cleaning or maintenance tips, check out our TurboChef manuals and diagrams.

Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.