Ultrafryer Infrared (IR) Fryer Troubleshooting
- Fryer is Too Hot or Not Hot Enough
- Unit Isn’t Heating or Turning On
- Machine Won’t Ignite/Enters Ignition Lockout
- No Spark, No Blower
- Unit is “Puffing” During Startup
- Burner Lights Won’t Maintain Flame
- Intermittent Problems
- High Limit Thermostat is Shutting Down the Unit
- Time to Melt Shortening is Excessive
- Unit is Dry-Firing
Ultrafryer infrared fryers have an innovative design that improves energy efficiency and product quality, making them great assets in any commercial kitchen. Since keeping these units in good working order is essential, this Ultrafryer Infrared (IR) fryer troubleshooting guide will help you identify issues with your unit quickly and easily.
These tips are for deep fryer models such as the B-IR-20x14, B-IR-20 and F-IRD-14. For more information on caring for your unit, see our Ultrafryer Infrared fryer weekly preventative maintenance guide.
Fryer is Too Hot or Not Hot Enough
- Set temperature is too high or low - Adjust the temperature setting.
- Gas pressure is incorrect - Call your local gas company to solve the issue.
- Temperature probe is faulty - Contact an authorized technician to remedy the issue.
- Cooking control is defective - Schedule a service appointment with a licensed technician.
- Interface board is malfunctioning - Reach out to an authorized technician for assistance.
- High limit is tripped - Turn the unit off and allow it to cool down, then resume usage.
Unit Isn’t Heating or Turning On
- Fryer is unplugged - Plug the power cord into an electrical outlet.
- ON/OFF switch was accidentally turned to OFF - Turn the unit ON.
- Circuit breaker is off or tripped - Turn the circuit breaker on. If issues persist, contact a licensed electrician for assistance.
- Blower isn’t operating - Call a licensed technician to service the unit.
- Gas pressure is too low - Contact the gas company to remedy the issue.
- Interconnecting wiring is defective - Seek assistance from an authorized technician.
Machine Won’t Ignite/Enters Ignition Lockout
- Gas valve is turned off - Turn on the gas.
- Gas pressure is too low - Call the local utility company to remedy the issue.
- Ignition module is defective - Contact an authorized technician to solve the issue.
- Harness connections are defective - Schedule a service appointment with a licensed technician.
- Electrode is faulty - Call an authorized technician to resolve the issue.
- Interconnecting wiring is malfunctioning - Seek the assistance of a licensed technician to remedy the issue.
- Grounding status - Contact an authorized technician for service.
No Spark, No Blower
- Harness connections are faulty - Call a licensed technician to address the issue.
- Probe lead wires are defective - Schedule a service appointment with an authorized technician.
- Probe is open - Seek the assistance of a licensed technician to remedy the issue.
- Controller is malfunctioning - Contact an authorized technician to solve the issue.
Unit is “Puffing” During Startup
- Gas pressure is incorrect - Contact the local gas company to solve the issue.
- Electrode is cracked - Reach out to a licensed technician to remedy the issue.
- Electrode gap is exceeded - Get in touch with an authorized technician to address the issue.
Burner Lights Won’t Maintain Flame
- Igniter and flame sensor are misaligned - Schedule a service appointment with a licensed technician.
- Gas pressure is improper - Call the local utility company to solve the issue.
Intermittent Problems
- High ambient temperatures - Move the unit to a location with more moderate temperatures.
- Wiring connections are loose - Call a licensed technician to address the issue.
High Limit Thermostat is Shutting Down the Unit
- Shortening level is below the fill line - Add shortening until the level is at the fill line.
- Probe is faulty - Schedule a service appointment with a licensed technician.
- Controller is defective - Seek the assistance of an authorized technician to remedy the issue.
Time to Melt Shortening is Excessive
- Melt cycle timing is incorrect - Adjust the timer to the proper melt cycle duration.
- Gas pressure is too low - Call the local gas company to remedy the issue.
- Probe is faulty - Contact an authorized technician to service the unit.
- Control is defective - Reach out to a licensed technician to address the issue.
Unit is Dry-Firing
- No shortening in vat - Add shortening to the vat.
- Control is faulty - Call an authorized technician to address the issue.
- Probe is defective - Schedule an appointment with a licensed technician to service the unit.
For more help on diagnosing issues with your unit, see our main Ultrafryer fryer troubleshooting article. If you need information on your specific model, be sure to take a look at the large library of Ultrafryer manuals on our site.