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Parts Town Platinum Logo

The Best in Service Has Raised the Bar

There are just some customers that deserve more. Something special. That's you. Prepare yourself for an experience that's a cut above the rest because you're more valuable than gold, you're Platinum!

As one of the selected few, you'll receive benefits and perks that can enhance your Parts Town experience.

Priority Service

  • Live parts ID with first contact resolution
  • Personalized Parts Search - we'll upload your part numbers to, so you can search and find parts even faster
  • Extended return policy: 180 days

Data You Can Use

Opt-in to receive daily and weekly account-related reports, like:

  • Consolidated Shipping Report
  • Open Order Part Update Report
  • Open Parts Warranty Claims Report
  • Open Return Merchandise Authorizations (RMA) Report
  • Open Credit Report

The Secret Sauce

  • Personalized drop ship packing slips with your company logo and contact info
  • Discounted Part In Town seller commission fees - everyone else pays 20%, you pay 5%
  • Platinum quarterly newsletter featuring service company and technician spotlights, happenings at Parts Town, new products, supply chain updates and more
  • Complimentary marketing services to improve or raise awareness of your brand with the help and expertise of our marketing team

Let's Hang Out Together

  • Advisory and networking opportunities, so you can provide guidance and feedback on our products, services and strategies
  • Co-sponsored community and charity events
  • Collaborate on content where you can partner with a manufacturer to create educational videos, blogs or industry publication articles - don't worry, we'll do all the work and promotion

A Top Class Team

Your dedicated team has 300+ years of combined industry experience and is always ready to help.

Get In Touch Like a Boss

Call us anytime:
833.PARTSPRO (833.727.8777)

Email us at:
[email protected]

Each year, a group of our most loyal Platinum customers will be selected to join Club Red. Your commitment to our partnership will be rewarded with an all-expense paid trip for two. We're talking airfare, resort accommodations, meals, excursions and a special awards dinner.

But wait, there's more! Each member will also be celebrated on our Club Red Wall of Fame, located in our Parts Town offices. You'll be remembered forever!

This is just our way of thanking you for your valued and
much‑appreciated partnership.