Getting Started

Register Your Mobile Number

Make the most of our texting capabilities by adding your mobile number to your profile in My Account. This allows you to take full advantage of the text messaging features available today, as well as future functionality.

Check Order Status

Text us Order Number or PO Number

Your order status is just a text away. Know if your part has shipped, and get a link to the full UPS tracking information.NOTE: You must add your mobile phone number to your profile to view order status via text.

Look Up Parts

Text us Part Number

Need information about a part? Text your part number to our toll-free line and you'll get all the information you need: part description, quantity in stock, price, and PartSPIN® 360-degree images.NOTE: If you add your mobile number to your profile, you will also see your custom My Price with the rest of the part information.

Get Equipment Manuals

Text us Model Number

Don't want to use our mobile website or app to find your manual? Now you can text us and get the exact same information! Just text the model number of the unit you are working on, and you'll get back links to each of the latest manuals for that piece of equipment. This includes installation and operation manuals, service manuals, and parts manuals.

Chat with a Customer Service Representative

Text us "CHAT"

If you are on the go and a phone call isn't possible (too noisy, or you just don't want to talk), now you can text with one of our representatives! Just text the keyword "CHAT" to our main toll free number and you'll instantly be connected to a team member who will be glad to assist you.

Send us a photo

Once you text us “CHAT, you can send us a picture of your part, equipment or serial number and we can help you find what you are looking for.