3 Ways You Can Help Us Serve You Better

At Parts Town, our goal is to provide our customers with the most efficient, fastest and error free service. With just a little help from you, we can get you the answers and parts you need much more efficiently. Here are just a few simple steps you can take to enhance your Parts Town experience.

1 – Keep track of your customer account number. Having this information will enable us to find your account within seconds, which will save you time that might otherwise have been spent waiting on the phone. You can get your account number by asking your customer service representative the next time you call. They’ll be happy to help!

2 – Write down the part numbers of frequently purchased parts like filter paper, blades, springs, containers etc. You can also keep track of things you order regularly on our website – enter the part number and click on “add to catalog” to add the item to a shortlist of your favorite items.

3 – Know the manufacturer, model and serial numbers of their equipment. This information is essential in the research that is sometimes necessary to find the needed part correctly. We recommend writing this information down and keeping it in a convenient place. We also suggest you take some time to review the Parts Town website, one of the most useful parts identification tools available. The site contains thousands of parts photos and information which can be very helpful when looking for a part you need. It has a list of all of the manufacturers that we have partnered with to provide their OEM parts as well as lists of model numbers, service manuals, and equipment diagrams. All of the information can be used to figure out which part you need.

With this information at the ready, we will be able to provide faster, and more accurate service. In today’s busy world it sounds pretty nice and is one of Parts Town’s priorities.