Welcome to Parts Town –
Your International Source for OEM Spare Parts!
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About Us
When there’s a challenge with any commercial foodservice equipment, we are ready to jump in and help with the largest inventory of spare parts in the industry, our innovative technology and personalized customer service. We apply these unique solutions to our partners from foodservice equipment service companies, chain restaurants, institutions and independent restaurants in over 140 countries so far!
You’ll find our primary parts distribution center in Addison, Illinois, in the United States, with capabilities to ship all over the world. Working with the top manufacturers of commercial kitchen equipment, like cooking, refrigeration, ice machines and beverage equipment, to name a few, we improve the supply chain, increase sales of genuine OEM parts and strive to keep all of our customers’ kitchens running like clockwork.
Genuine OEM
We only carry OEM (original equipment manufacturer) spare parts because we care. We care about the integrity of your business, along with the safety of your employees, your equipment and the food you prepare. Only genuine OEM spare parts are built to manufacturer specifications and thoroughly tested to ensure equipment safety, reliability, efficiency and warranty protection. We stock spare parts from over 1,200 of the top brands in the industry with over 240 master distribution partnerships!
Who We Serve
Well, just about everyone! We distribute spare parts to over 140 countries! Please contact us to find out about shipping programs in your area via email at [email protected] or by phone at +1 630.866.4385.
No Export Brands
We do our best to supply any and all spare parts you need, but unfortunately, there are some brands that are limited in sale to the United States. If you’re not seeing a brand you need on our website, please contact us.
Frequently Asked Questions
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Generally, when you place your first order, you’ll use a credit card. If you need other terms, please email us at [email protected]
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Currently, we use UPS, FedEx and DHL.
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Sure! Let us know the forwarder’s info and we’ll take care of the rest.
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Good question. Unfortunately, we are unable to do blind shipments due to customs rules and regulations.
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Please reach out to our friendly team by email or phone. Find us at [email protected] and 630.866.4385.
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Click here to go right now. You’ll need your order or PO number and your shipping postal code.
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To see an invoice for an order that has already shipped,click here. From there, you can download the file.
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If you need a copy of the commercial invoice or packing list of your order for export, we’re happy to help. Email or call us at [email protected] or 630.866.4385. Please have your order or PO number ready.
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Please get in touch with us via email at [email protected] or by phone at 630.866.4385 to start a return. Most new, unopened items can be returned within 90 days to receive a full refund. We cannot accept returns without prior approval or consent, which will be decided at Parts Town’s discretion.
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If you have items that have been installed, but are no longer within 90 days from purchase or have a manufacturer defect, please download and complete the PDF form and email it to [email protected]. This form should not be used for items damaged due to shipping or packaging. We will review and send information about warranty coverage and returning the part, if necessary, within 48 hours. If you need a replacement part, please place a new order for it.
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VAT is Value Added Taxes (VAT). You are responsible for all applicable VAT and for providing a valid value added tax identification number (VAT ID). If you are located in the European Union and provide a VAT ID, then we will not invoice VAT (except in Germany) and you will be responsible to comply with VAT regulations in your country of residence. If you are located in the European union and do not provide a VAT ID, then we will always invoice your VAT at the applicable rate based in your country of residence.
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Our product pricing in the European Union includes all applicable import duties and fees. If you are located outside the European Union, you will be responsible for all applicable import brokerage, duties and fees.
Our Export Terms
Partstown.com Orders
All export orders are subject to Parts Town terms and conditions and are DAP (Delivered At Place) when shipping direct in the country and FCA (when shipping to a US forwarder) unless otherwise stated.
Partstown.mx Orders
Products are shipped F.O.B. shipping point with freight costs and handling fees paid by Parts Town and charged to the customer. Other terms and conditions may apply for freight collection, export orders, hazardous materials, special handling or shipments outside the contiguous United States. Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the customer.