Parts Town Makes a Great First Impression

When you call Parts Town, the first person you speak to sets the tone for your entire customer experience.

It’s a responsibility we take very seriously, and one entrusted to the capable hands of our First Impressions team. Dedicated to the management of incoming calls, the members of this team make it their business to handle every customer interaction with a positive attitude. They answer every call in three rings or less and efficiently direct customers to the representatives they need. Every day, this intrepid team manages the highest call volume in the company, and they do it without missing a beat or losing their smiles.

“We keep each other sane with silly shenanigans throughout the day,” says team member Dawn, describing how she and the rest of the team are able to remain upbeat all day long. “We look out for each other and we help each other succeed. It’s a fine art to be able to balance the need to transfer a customer efficiently to the person who can help them with their issue while still taking the time to make them feel heard.”

It’s a balance that the members of Parts Town’s First Impressions team have mastered.

“Our first impressions team is a major competitive advantage in our industry,” says Parts Town CEO Steve Snower. “As companies have moved more towards impersonal, automated phone routing systems, we have chosen to emphasize a personal, friendly experience.  Our first impressions team handles literally thousands of calls every day and has one of the most challenging roles in the company.  Bottom line: first impressions is a cornerstone of our customer experience.”

Give us a call and experience the Parts Town difference for yourself. Our First Impressions team is ready to brighten your day!