Paul Hancox talks AI Chatbot Strategy with eCommerce Masterplan Podcast

Our Senior Vice President of E-Commerce, Paul Hancox, recently joined the eCommerce MasterPlan podcast to share how Parts Town is using AI to improve both customer service and team experiences. The conversation dives into the development of our AI-powered chat feature and how it’s helping customers get faster answers while enabling agents to handle more complex queries with greater efficiency.

Paul also covered what it takes to manage personalization at scale, how to prioritize in a large organization, and the critical role of data and analytics in e-commerce success.

Listen to the full episode here: AI Chatbot Strategy that Delivers with Parts Town’s Paul Hancox