What we offer isn't customer service, it's an extraordinary customer experience.
When you have a question, speaking to a friendly and knowledgable person is so important. You deserve the best and we're here to provide it.
Friendly and Fun!
You need info, we have info. We're always ready to help. Reach us by phone, we promise to answer your call in three rings or less! Send us an email or text, or connect via chat on our website or mobile app. Let's talk!
When there's no time to write an email or talk on the phone, get in touch right away via partstown.com or on our mobile app. Look for the Live Chat icon on our website, or the Chat icon on our app. The right answers are there when you need them.
After placing an order, it's easy to find your stuff. Click Track My Order on partstown.com, or in our mobile app, to input your order or PO number, along with your shipping ZIP code to access tracking info. In a hurry? Text your order number to 800.438.8898 and we'll get you the details you need.
Ask and answer questions, and even refer to valuable reference resources in the industry's first and only online community dedicated to foodservice technicians. Communicating with other experts is a great way to learn new tricks of the trade while sharing you mad skills.