My Service360™ is an innovative equipment management solution designed to save you time and money. Easily request service, find real OEM parts, refer to manuals and ultimately gain real-time insights about the true cost of your equipment.
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Get the Full View of Your Equipment
Built to be used by internal technicians and store staff, this platform allows you to store, track and analyze data within and across your locations, including the types of equipment repairs needed, how often they happen, the price of those repairs and the average length (and cost!) of downtime.
With access to all this info, you can:
- Reduce costs by evaluating service provider performance on more than just hourly rates
- Make better repair vs. replace decisions based on real data
- Understand and track repair info across multiple brands
- And much more!
How It Works
Equipment issues are entered into the portal, so they are tracked and logged to provide cost and performance insights by location and asset. Service requests can be assigned to on-site technicians or dispatched to third-party service companies, based on your preferences. For example, requests can be routed based on a technician’s skillset.
Once a request is submitted, you can track the status every step of the way and see the true cost of ownership for each piece of equipment. There is also an equipment escalation process (EEP) tab to report persistent issues.
Features and Benefits at a Glance
Feature | Benefit |
Troubleshoot and resolve issues in-house before dispatching a service provider for unnecessary service | Cost savings and reduced downtime |
Warranty status visibility for all equipment assets | Means you’re not paying for outside repair work that is covered |
Dispatch, scheduling and communication with preferred service providers | Work with the service providers you already know and trust |
Communication to document all steps taken and schedule any necessary follow-up | Reliable info about equipment performance and cost of ownership, along with improved efficiency |
Single sign-on via your McDonald’s custom website | One point of access to real OEM parts, equipment, troubleshooting resources, service dispatch, equipment escalation process and comprehensive data profiles for each asset |
Real-time insights and reporting | Multiple data points on key metrics provide a total cost of ownership view for every piece of equipment |
Equipment Escalation Process | Report persistent issues as you're working through service requests and troubleshooting |
Support Center
My Service360
For questions about My Service360, call or text:
616-612-2208or email:
[email protected]Parts Assistance
If you need help finding or ordering parts, contact your dedicated team at
844.623.4636or email:
[email protected]Need More Equipment Stickers?
Request more QR code stickers for your equipment today!