You’re More Valuable Than Gold…You’re Platinum, Baby!
We’ve reserved the best seat in the house just for you. Let’s sit together, get comfortable and talk about what it truly means to be Platinum. There are so many benefits that we had to divide them into three pillars of greatness:
Let us know what services you’re interested in learning more about and we’ll follow up!
You want to work with people who know you, appreciate you and like you. That’s your dedicated Platinum team!
Say Hello to Your Dedicated Team
Platinum Account Management
Chuck Combs
Senior Vice President, PARTnership Builder
Kaitlin Jennings
Senior Director
Liz Lorino
Director
Leigha Mellen
Manager
Platinum Parts Experts
Tiffany Helton
Senior Director
Ela Davis
Senior Manager
Maggie Dixon
Supervisor
Jeni Fuelling
Supervisor
Toni Witherspoon
Supervisor
Roz Ellenwood
Team Lead
Megan Mulcahy
Team Lead
Parts Search
Share your part numbers with us and we’ll link them with ours, so you can order parts quickly and easily.
Custom Branded Packing Slips
Send us your logo and contact info and we’ll put those on packing slips for your shipments. It’s from both of us, but we’re the silent partner on this one.
Here are some perks for your eyes only. We don’t offer these options to everyone, but we think you deserve the absolute best. Choose one or choose them all to get the most out of your experience.
Download the Town Times!
Issue VI - November 2024
Our exclusive newsletter for the latest industry and Parts Town news only for Platinum customers.
Learn More
Complimentary Marketing Services
Let our in-house team of creative minds help you with planning, promotions, website optimization and more!
- Strategy – we can help you define or refine your brand/marketing strategy
- Brand Identity – let’s hook you up with some logos, images, fonts, color palettes and style guidelines
- Print Advertising – brochures, mailers, flyers or leave-behinds…whatever you need, we can help. We’ll even print the first 100 for you!
- Website Analysis – learn how you can optimize your website to get more visitors and sales!
Real Perks
Real Perks is our loyalty program created for our most favorite, top customers. Yes, that’s you. This program is designed to help you save on products and services your company uses every single day…besides real OEM parts. We’re talking about office supplies, HR support, payroll and expense management software and a whole lot more! We’ve partnered with several suppliers from all facets of operations to get you some deals you’ll really be excited about. Learn More
Discounted Fees, If You Please
If you become a Parts In Town seller/location, you'll only pay out a 5% commission, which is the lowest Parts In Town fee.
Take Your Time
If you need to return parts, you have 180 days to do so. That’s 90 days more than a non-Platinum customer.
Get the Full Report
Opt-in for daily and weekly reports that provide valuable insights on your ordering activities. Choose one or choose them all!
- Daily Consolidated Shipping – At the start of each day receive a snapshot of all of the orders we shipped to you the previous day
- Weekly Backorder/Drop Ship Summary – This weekly summary will be emailed every Friday to let you know about backorders and drop ship orders
- Weekly Open Warranty Claims/RMA – A weekly summary of all your open RMAs (return merchandise authorization) and Warranty Claims
- Weekly Open Credit – Stay up to date on your open credits with this handy, weekly report
Our favorite part is the time we spend together in our community. Here are just a few things we can do together as a team.
Maybe rollerblading next weekend?
A Voyage Like No Other
Our top ten Platinum members will be asked to join Club Red based on revenue growth and involvement in the community. We’ll all take a trip to a beautiful destination as a special thank you.
Learn MoreTell Us What You Think
Be the first to give feedback on different initiatives and engage with other industry leaders. Contact Us
Let’s Hang Out!
There are so many events that are important to our technician community and the industry as a whole. Let’s work together as co-sponsors – you bring the coffee. (Just kidding…kind of.)
Platinum vs. Non-Platinum Snapshot
| Platinum Customers | Other Customers | |
| Personalization | ||
| One Dedicated Platinum Team |
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| Personalized Parts Search |
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| Custom Branded Packing Slips |
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Limited |
| EXCLUSIVE ACCESS | ||
| Extended Return Policy | 180 Days | 90 Days |
| Real Perks |
|
Limited |
| Custom Reporting |
|
Limited |
| Complimentary Marketing |
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|
| Quarterly Newsletter |
|
|
| Discounted Parts in Town Fees | 5% | Varied |
| EXPERIENCES | ||
| Advisory/Networking Opps |
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| Co-sponsored Events |
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| Club Red |
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