The combination is complete – all systems are go. Harness the power of both Parts Town and Heritage Parts to take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal service. Bigger, better and we’re just getting started.
What This New Combo Means for You!
You’ll have access to 50% more inventory of OEM parts from more than 900 top manufacturers, which includes over 150 master distribution partnerships to help you get real parts faster.
Always Genuine OEM
Keep equipment safe, reliable, efficient and warranty protected with real OEM parts. Nothing but the best for you, your team and your customers.
Bigger, More Innovative Breakthroughs
We’re putting our heads together to come up with new innovations even faster to make your job even easier. Wait ‘til you see what’s next!
Exceptional to Extraordinary Service
Taking the best of both teams, including Magic Makers and Parts Experts, we are ready to provide more personalized service to make sure you get the parts you need when you need them.
Same Day Shipping
Waiting is the hardest part, so we won’t make you do it. All in-stock parts ship same day until 9PM ET, Monday-Friday and until 4PM ET on Saturdays for online air orders. You work late hours, so we do, too. We’re here to help until 9PM ET.
Why did this change happen?
We are always looking for ways to improve your experience, offering support to you every step of the way. We’re combining our efforts to offer you the best that Parts Town and Heritage Parts have to offer all in one.
What will happen to the phone numbers that I currently call?
Keep doing whatever you’re comfortable with and we’ll make sure you get the real OEM parts you need when you need them. If this ever changes, we’ll let you know! You can always call us at 877.607.7327 or 800.438.8898.
What will happen to the email addresses that I currently email?
Those emails will be forwarded to Parts Town email addresses. Team members that you work with will share their new email addresses with you soon! In the meantime, you can continue to use the email addresses you do today. Please note that if you email us with a credit card number included, the email will not be allowed into our email system for your privacy and security.
How should I place an order with you?
Orders can be placed any way you like either online at partstown.com, by phone or by email.
What happens with my website login that I had on the Heritageparts.com website?
For existing Parts Town customers that purchased from Parts Town and Heritage – please use your login and password for partstown.com for future purchases at partstown.com. For customers that are new to Parts Town, you may be asked to setup a new account at partstown.com when you make your first purchase at partstown.com.
I’m having trouble logging in. How can I get help?
You can click on our Live Chat icon for assistance. You can also call us at 800.438.8898 or email us at [email protected]
Where should I buy OEM parts?
You can buy real OEM parts from Parts Town. We have the most in-stock parts on the planet. We’re ready to help you find the right part, the right time, every time®.
Where is my order coming from?
Orders will ship from our distribution center located in Addison, IL. We’ve combined our inventories into one spectacular distribution center so you can get real parts even faster.
How do I handle a return for an item that I purchased from Heritage Parts?
For existing orders, we will continue to honor our 90 day return policy and process these through our Heritage Parts system along with the credit. Please follow the return instructions on the form that will be provided.
What happens with my open invoices/statements?
For any open invoices or statements from orders/returns originally placed with Heritage Parts will continue to be managed by this team. Please continue to remit payment based on the open invoices/statements that you have received.