The Parts Town Lowdown
"Town” may sound smalltime. No doubt it’s kinda quaint. City? Cities have limits. Parts Country? No. Planet? Planet sounds cool, but that’s who we serve, not who we are.
Parts Town is rooted in something fundamental – a purpose that begins with knowing who we are and who we work for. At the receiving end of every shipment, someone’s counting on us to deliver. Our pride and passion won’t let us let them down.
If we stopped at fulfillment, we’d be just like everyone else. Our customers count on us to deliver not just parts, but the next big breakthrough – another industry-driving innovation to make their jobs easier. We embrace challenges with a smile. Overachieving is our status quo.
There’s a reason why everyone who’s shopped around chooses to shop with us. We offer an extraordinary experience. We stock more parts than anyone not because our customers need them, but because one day, they might.
We’re a town building for the future. We work and live in Parts Town – the one place where no one settles.
Our Not-So-Secret Mission
Drive the foodservice equipment parts market with breakthrough innovations, an extraordinary customer experience, and deep manufacturer partnerships. Exceed ambitious goals through a culture of team members deeply focused on our core values.
Our Story
Meet the Team
What Makes Us Different
Always
Genuine OEM
Get Safe.
Get reliable.
Get efficient.
Get real.
The Most In-Stock Parts on the Planet
If you stacked every part in our distribution center, one on top of the next, they would reach all the way to the International Space Station and back. Now, that's what we call out of this world.
Breakthrough Innovations
Overachieving is our status quo. You can count on us to deliver not just parts, but the next big breakthrough. If you like what's now, we can't wait to show you what's next.
Exceptional Customer Experience
"Thank you for choosing Parts Town..."
That's what we say to our customers, but it's also what we say to our team. We build meaningful relationships through every positive interaction, every single day.
Same Day
Shipping
Makes it easier than ever for customers to get their parts when they need them
What We Value Most
Safety
Please do everything within your power to make sure all safety measures are taken. Keep an eye out for yourself, your teammates, and our partners. No cutting corners, no exceptions. Let’s be careful out there.
Courage
Be brave, bold and true to who you are. Challenge yourself to be better than you were yesterday. Resist the urge to settle. Risk failure to reach new heights. Your teammates will catch you if you fall, and they’ll follow you when you show them the way.
Innovation
Bring your big ideas! Champion the new and different. Use your imagination and skills to ensure we are at the forefront of technology and service. We’re not saying you should build a friendly Part Town robot, but if you did, that’d be pretty cool.
Integrity
Be open, honest and humble. Do it the right way, not the easy way. Be supportive and generous to all you encounter, and ensure your words reflect your character. Make your mama proud.
Passion
Bring your enthusiasm to work every day — it’s what fuels our extraordinary success. Let your attitude be infectious ... in a good way. No zombies, please.
How We Got Here
Parts Town was founded in 1987 as a restaurant equipment parts distributor for local service companies. Starting with a staff of six, Parts Town now employs more than 500 team members and supports local, national and international customers.
For a time, the industry landscape was grim. Manufacturers were frustrated with declining parts sales, customers wanted better customer service and there was no platform for e-commerce.
Where others saw the impossible, Parts Town saw opportunity. Forging parts to our customers and collected a massive amount of inventory to provide those parts quickly.
Through the creation of partstown.com and the industry’s first mobile app, we designed online tools to research and purchase parts with ease. Parts Town also established a customer experience, rising high above the standard. Expertise, friendliness and integrity have set Parts Town apart. The good news is, we’re just getting started!
Giving Back
Being a part of and helping the community is extremely important to Parts Town. Our Helping Hands Committee, made up of Parts Town team members, plans several volunteer events every year. Everyone is encouraged, but not required, to volunteer by fundraising, donating, or simply showing up to help.
