We have implemented remote work capabilities across all non-distribution center team members to ensure we are keeping everyone safe and available to address any business needs that customers and partners require. Our customer service teams are answering calls, emails, texts and chats with the same dedication and commitment to delivering the Right Part. Right Time. Every Time.®
We’ve also taken several significant steps to protect our distribution centers and distribution center team members. We understand that the current risks remain low in the areas where our primary customer experience centers and distribution centers are located, but we want to make sure we deliver an uninterrupted experience for our customers and manufacturer partners as the situation continues to evolve.
We also encourage customers to visit partstown.com or heritageparts.com for basic parts research, purchasing and order status. Over half of our orders are currently entered digitally and our websites are available 24/7. You can also email us at [email protected] or [email protected] or live chat with us.