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Tips and essentials for the restaurant, foodservice and HVAC spaces in one place.

Structural Concepts Display Case Troubleshooting

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Structural Concepts offers function and design with their temperature control display cases for grocery stores, cafeterias, delis and other commercial spaces. They offer the perfect space to showcase all of your delicious goods to entice customers. But when something’s on the fritz with your unit, you need to solve the problem fast. If that’s the case, check out our Structural Concepts troubleshooting guide below for help.

This guide is for the Oasis Mobile Series of refrigerated display cases. 

Problem: Food product is drying out

  • Solution—Check the humidity in your facility

Problem: Water is pooling on the floor

  • Solution—Call an authorized service technician

Problem: Fan is making to much nice

  • Solution—Call an authorized service technician

Problem: Lights in case aren’t working

  • Solutions
    • Make sure lights are turned on
    • Check that all light cords are plugged in
    • For LED lights: check that all plugs are properly connected into the LED orifice
    • If lights still don’t turn on, call an authorized service technician 

Problem: Case isn’t holding proper temperature

  • Solutions
    • Make sure food product is pre-chilled prior to loading case
      • Can cause significant temperature fluctuations
    • Make sure case isn’t by a heat source or in direct sunlight
    • Make sure case isn’t located near front door
      • Can cause significant temperature fluctuations
    • Check condenser coil and condenser coil air filter and clean as needed
    • Make sure air return grilles aren’t obstructed
    • If case still isn’t holding temperature, call an authorized service technician

Problem: Condensation is forming on the roll-down security door

  • Solution—Turn on anti-condensation fan switch

Please contact a local authorized service agent who can help with this specific unit and all your commercial kitchen equipment needs.