Carter-Hoffmann Chip Warmer Troubleshooting
A Carter-Hoffmann chip warmer is a game changer for any concession stand or restaurant. These units keep chips at the perfect temperature for delicious nachos, salsa and other dips. If your equipment is starting to act up, it’s crucial that you find the cause and solution quickly. Take a look through our Carter-Hoffmann chip warmer troubleshooting guide to ease your worries.
This guide is applicable for the CW1, CW2E and CW4 models.
No power
- Unit isn’t plugged—Plug in the unit.
- Circuit breaker—Check the circuit breaker and reset.
- Power switch is damaged or faulty—Have checked and replaced if necessary.
- Power cord is damaged—Have checked and replaced if necessary.
Food product dries out too quickly
- Food product is too warm going into warmer—Check product before putting it into warmer.
- Thermostat has incorrect setting—Adjust the thermostat setting.
- Thermostat is defective—Have thermostat checked and replaced.
Unit is on and running, but there’s no heat
- Issue with internal wiring—Contact an authorized service technician.
- Hi-limit has tripped or is defective—Contact an authorized service technician.
Unit takes too long to heat up
- Incorrect voltage—Contact an authorized service technician.
Unit is hot but there’s little to no airflow
- Issue with internal wiring—Contact an authorized service technician.
- Incorrect voltage—Contact an authorized service technician.
- Circulation motor has stopped working—Contact an authorized service technician.
For more useful information about your chip warmer unit, take a look through our collection of Carter-Hoffmann manuals and diagrams.