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Crem Unity Coffee Machine Troubleshooting & Error Codes

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Crem logo - Crem Coffee Machines Troubleshooting & Error Codes

If you’re asking yourself, “Why has my coffee machine stopped working?” Parts Town is your hero in the cape. Although we can’t fly around the world and reverse time, we can help you identify why your machine is not pumping water, brewing, turning on and more from what seems like no shortage of possible causes. Take a look at our Crem Unity troubleshooting guide to determine what error codes you can fix and which ones you’re better off calling an authorized service technician.

Error Codes: In-House Fixes

Issue 

Cause 

Solution


  • EFG
  • EFC_8


     


  • Boiler is empty or not entirely filled 
  • No Flow was detected



Check that the main water line is turned on. If it is, then you should contact an authorized repair technician


EGN


Drip tray is full


Empty the drip tray


EGM


Drip tray is missing or is seated correctly


Reinstall the drip tray


EFZ_13


Purification program did not run successfully


Rerun purification program. If you still get the error code, contact an authorized repair technician


  • ELE_1
  • ELE_2


  • Grinder-1 is empty
  • Grinder-2 is empty


Add coffee beans

Error Codes: Service Agents 

Sometimes, the problem is too dangerous or will void your machine’s warranty if you attempt to fix it on your own. For that reason, if your coffee machine flashes any of the following error codes, please contact an authorized repair technician.

EC, ECM, ECD, ECE, ECIG, EFZ & EFB Error Codes

Issue 

Cause


EC_1


General system failure


EC_2


Machine is not connected


EC_3


Machine is not ready


EC_5


Internal error


ECM


Program memory error


  • ECD_01
  • ECD_02


Machine can’t talk to PCB75395


ECD_5


Machine can’t talk to the hydraulic board (PCB75623)


ECE_2


Address #2 Slave I/O does not respond


ECIG_2


Address #2 Slave I/O does not support protocol


EFZ_6


Sensor reading is out of range


EFZ_9


Element is not detected


EFZ_11


Triac is not activated


EFZ_12


Triac is not deactivated


EFB_3


Airbrake is empty


EFB_4


Airbrake valve is broken


EFB_5


Airbrake sensors are switched

ECB, ECC, EOA, EJB, EJM & EJE Error Codes

Issue

Cause


ELE_5


Grinder-1 is blocked

ELE_6


Grinder-2 is blocked


  • ECB-01
  • ECB_11


Overcurrent in circuit-1


  • ECB_02
  • ECB_12


Overcurrent in circuit-2


ECB_03


Overcurrent in circuit-3 (door board or STUMv06+ door circuit)


ECB_14


Overcurrent in circuit-1 Slave-IOboard


ECB_15


Overcurrent in circuit-2 Slave-IOboard


ECC_06


Overcurrent in brewer-2 motor


ECC_07


Overcurrent in Brewer-2 wiper


ECC_08


Overcurrent in canister-1 motor


ECC_09


Overcurrent in canister-2 motor


ECC_10


Overcurrent in canister-3 motor


ECC_11


Overcurrent in canister-4 motor


ECC_12


Overcurrent in brewer-1 motor


ECC_13


Overcurrent in brewer-1/2 motor or brewer-½ wiper


ECC_14


Overcurrent in Brewer-1 wiper


ECC_15


Overcurrent in ES brewer valve


ECC_17


Overcurrent in fan
 

ECC_32


Overcurrent in inlet-valve


EJ_1


Protocol is out of sequence


EOA


Failed sensor or incorrect reading


EJB


Dispense motor error


EJM


Machine can’t talk to motor PCBA


EJE


Drum mechanism malfunction


EJM


Product delivery system error

To keep your Crem Unity coffee machine running longer between repairs, stay up to date on scheduled cleaning and maintenance.

Please contact a local factory authorized service agent who can help with this specific unit and all your commercial kitchen equipment needs.