If you’re asking yourself, “Why has my coffee machine stopped working?” Parts Town is your hero in the cape. Although we can’t fly around the world and reverse time, we can help you identify why your machine is not pumping water, brewing, turning on and more from what seems like no shortage of possible causes. Take a look at our Crem Unity troubleshooting guide to determine what error codes you can fix and which ones you’re better off calling an authorized service technician.
Error Codes: In-House Fixes
Issue
Cause
Solution
EFG
EFC_8
Boiler is empty or not entirely filled
No Flow was detected
Check that the main water line is turned on. If it is, then you should contact an authorized repair technician
EGN
Drip tray is full
Empty the drip tray
EGM
Drip tray is missing or is seated correctly
Reinstall the drip tray
EFZ_13
Purification program did not run successfully
Rerun purification program. If you still get the error code, contact an authorized repair technician
ELE_1
ELE_2
Grinder-1 is empty
Grinder-2 is empty
Add coffee beans
Error Codes: Service Agents
Sometimes, the problem is too dangerous or will void your machine’s warranty if you attempt to fix it on your own. For that reason, if your coffee machine flashes any of the following error codes, please contact an authorized repair technician.
EC, ECM, ECD, ECE, ECIG, EFZ & EFB Error Codes
Issue
Cause
EC_1
General system failure
EC_2
Machine is not connected
EC_3
Machine is not ready
EC_5
Internal error
ECM
Program memory error
ECD_01
ECD_02
Machine can’t talk to PCB75395
ECD_5
Machine can’t talk to the hydraulic board (PCB75623)
ECE_2
Address #2 Slave I/O does not respond
ECIG_2
Address #2 Slave I/O does not support protocol
EFZ_6
Sensor reading is out of range
EFZ_9
Element is not detected
EFZ_11
Triac is not activated
EFZ_12
Triac is not deactivated
EFB_3
Airbrake is empty
EFB_4
Airbrake valve is broken
EFB_5
Airbrake sensors are switched
ECB, ECC, EOA, EJB, EJM & EJE Error Codes
Issue
Cause
ELE_5
Grinder-1 is blocked
ELE_6
Grinder-2 is blocked
ECB-01
ECB_11
Overcurrent in circuit-1
ECB_02
ECB_12
Overcurrent in circuit-2
ECB_03
Overcurrent in circuit-3 (door board or STUMv06+ door circuit)
ECB_14
Overcurrent in circuit-1 Slave-IOboard
ECB_15
Overcurrent in circuit-2 Slave-IOboard
ECC_06
Overcurrent in brewer-2 motor
ECC_07
Overcurrent in Brewer-2 wiper
ECC_08
Overcurrent in canister-1 motor
ECC_09
Overcurrent in canister-2 motor
ECC_10
Overcurrent in canister-3 motor
ECC_11
Overcurrent in canister-4 motor
ECC_12
Overcurrent in brewer-1 motor
ECC_13
Overcurrent in brewer-1/2 motor or brewer-½ wiper
ECC_14
Overcurrent in Brewer-1 wiper
ECC_15
Overcurrent in ES brewer valve
ECC_17
Overcurrent in fan
ECC_32
Overcurrent in inlet-valve
EJ_1
Protocol is out of sequence
EOA
Failed sensor or incorrect reading
EJB
Dispense motor error
EJM
Machine can’t talk to motor PCBA
EJE
Drum mechanism malfunction
EJM
Product delivery system error
To keep your Crem Unity coffee machine running longer between repairs, stay up to date on scheduled cleaning and maintenance.
Please contact a local factory authorized service agent who can help with this specific unit and all your commercial kitchen equipment needs.
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