Skip to Navigation Skip to Content

Important Update: Click here for the latest information on tariffs and their impact on our industry.

Resource Center

Tips and essentials for the restaurant, foodservice and HVAC spaces in one place.

Duke Steam Table Troubleshooting

Duke Logo

Duke produces high-end steam tables that ensure each product is being kept at the perfect temperature. If your unit isn’t working properly, it’s time to troubleshoot. Follow this Duke steam table troubleshooting guide to get it back up and running. This guide covers troubleshooting tips for Duke Aerohot™ and Thurmaduke™ units specifically.

Duke Steam Table Troubleshooting Guide

The Unit Doesn’t Heat and the Pilot Light is Off

  • Check that the unit is plugged in.
  • Check the circuit breaker and fuse.
  • Check that the master switch or control knobs are in the “ON” position.

The Unit Doesn’t Maintain the Proper Food Temperature

  • Ensure the controls are set to the proper settings.
  • If the unit is filled with water, make sure to give it extra preheating time.
  • Allow the unit to preheat for up to 45 minutes before checking the temperature.
  • Check that the food pans were inserted at or above the desired temperature.
  • Make sure the food is kept covered.
  • Check the area around the unit for air drafts from vents, etc and block the air from blowing onto the unit.
  • Check the voltage to make sure the unit is getting accurate power.

With our Duke manuals and diagrams, you can find the cleaning tips, troubleshooting guides and more that you need to keep your unit ready for the next dinner service.

Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.