Lancer Beer Dispenser Troubleshooting Guide

Problem

Solution

Beer not cold enough 

Let keg chill for at least 12 hours 

Tap not fully open 

Open tap handle all the way 

Beer poured incorrectly 

Pour beer according to manufacturer’s “pouring ritual”

Dirty or warm glass

Clean or chill glass

Pressure too high 

Turn pressure regulator knob down until pressure is within 18-24 PSI 

Partially blocked beer tubing

Clear obstruction or untangle tubing. If problem persists, change keg

First pour 

It’s normal for first glass to have more foam than usual 

Problem

Solution

Beer poured incorrectly

Pour beer according to manufacturer’s “pouring ritual”

Pressure too low 

Turn pressure regulator knob up until pressure is 21 PSI

Problem

Solution

Pressure too high 

Turn pressure regulator knob down until pressure is within 18-24 PSI 

Problem

Solution 

Unit unplugged 

Plug in power cord 

Disconnected or obstructed beer tubing

Check that right beer tubing/keg connector fitting is installed, beer tubing valve is closed and line is free of kinks and obstructions. If problem persists, replace keg

Disconnected or obstructed airline

Check that right air line/keg connector fitting is installed, valves are in the correct position and line is free of kinks and obstructions

Empty keg

Replace keg

Frozen beer tubing due to incorrectly positioned temperature probe

Turn off dispenser, open door and call an authorized service technician 

Pressure too low 

Turn pressure regulator knob up until pressure is 21 PSI

Damaged keg

Replace keg

Dispenser failure

Please call an authorized service technician 

Problem

Solution

Incorrectly connected keg

Align beer and air needles to reconnect keg, pushing handle down until it locks 

Incorrectly fitted keg connector and/or beer tubing

Reconnect keg connector and/or beer tubing

Open tap 

Close tap. If problem persists, disconnect keg and call an authorized service technician

Damaged keg

Replace keg 

Problem

Solution

Warm keg

Let keg chill for at least 12 hours 

Open cabinet door

Clear any obstructions from door and ensure keg connectors are firmly attached on top rack

Faulty temperature controller

If controller reads “E1,” please call an authorized service technician 

Dispenser cooling failure 

Please call an authorized service technician 

Problem

Solution

Incorrectly loaded kegs

Load kegs on top shelf so they’re touching back wall

Disconnected kegs

Align beer and air needles to reconnect keg, pushing handle down until it locks 

 Air line and/or beer tubing obstructing door locking mechanism 

Reposition air line and/or beer tubing out of way of door

Problem

Solution

Normal air compressor noises 

Air compressor runs intermittently, turning on when pressure drops below 72 PSI and turning off when pressure reaches 101 PSI

Problem

Solution

Caster brakes are engaged 

Disengage caster brakes

Problem

Solution

Restricted airflow

Remove obstructions in grille

Connected to hot water supply

Reconnect dispenser to cold water supply

Blown fuse

Replace fuse

Tripped circuit breaker

Reset circuit breaker

No power

Turn on or plug in unit

Refrigerant leak 

Please call an authorized service technician 

Dirty condenser 

Clean condenser

Full Dispenser

Add pre-chiller

Problem

Solution

No power

Turn on or plug in unit

Not enough ice

Wait for ice to replenish

Slow keg turnover 

Replace keg 

Tap partially closed 

Fully open tap 

Glass too far from tap 

Hold glass closer and at an angle to the tap

Warm glass

Chill glass

Faulty Co2 regulator 

Replace Co2 regulator

Low Co2 pressure 

Increase Co2 pressure to between 26-35 PSI or according to brewery guidelines 

Overcarbonated beer

Depressurize keg and ensure Co2 regulator reads between 26-35 PSI

Poor ventilation 

Keep dispenser clear of walls to allow airflow

Low storage temperature 

Increase room temperature or move keg

Obstructed beer lines 

Remove obstruction and flush beer lines

Faulty agitator 

Please call an authorized service technician

Faulty fan motor or compressor 

Please call an authorized service technician 

Faulty beer tap 

Replace beer tap 

Beer is back flowing into keg

Inspect keg check valves 

Problem

Solution

High storage temperature 

Replace keg and increase room temperature

Old beer

Replace keg

Dirty beer lines and tap

Regularly clean and sanitize beer dispenser

Use of unapproved cleaning chemicals 

Only use brewery-approved cleaning chemicals 

Poorly flushed cleaning chemicals 

Thoroughly rinse dispenser after cleaning

Spoiled beer

Replace keg and sanitize dispenser

Low grade Co2 

Replace with food grade Co2

Problem

Solution

Glass contaminated with cleaning residues or grease

Thoroughly wash and rinse glasses 

Overfilled glasses

Leave 0.4-0.8 inches (10-20mm) for head

Low C02 pressure

Increase Co2 pressure to between 26-35 PSI or according to brewery guidelines

Dirty beer lines

Clean and sanitize beer lines

Problem

Solution

Glass contaminated with cleaning residues or grease

Thoroughly wash and rinse glasses 

Co2 supply off or empty

Turn on or replace Co2 canister 

Too high or low Co2 pressure 

Lower or higher Co2 pressure

Leaking Co2 fittings

Perform a Co2 system leak check 

Incorrectly fitted Co2 line

Install correct fittings

Faulty Co2 regulator 

Replace Co2 regulator 

Closed tapping head

Open tapping head