Taylor ice cream machines are known for their dependability. In the rare event that your unit isn’t working properly, this guide to Taylor ice cream machine error codes identifies and describes service codes for models such as the C713 and others.
These fault code instructions are for the C602, C712 and C713 soft serve ice cream models, as well as the C723 frozen yogurt machine.
Normal Operation Error Codes
Error Code
Issue
Resolution
NO FAULT FOUND
No issues detected
Once this message disappears from the screen, no further action is needed.
BEATER OVERLOAD
The left or right reset mechanism has tripped
Turn the power switch OFF, then press the beater RESET button. Next, turn the power switch ON and restart the machine in AUTO mode.
HPCO COMPRESSOR
The left or right high-pressure switch contacts have opened
Move the power switch to the OFF position, then wait 5 minutes for the unit to cool. Once the unit is cool, turn the power switch ON and restart the unit in AUTO mode.
PRODUCT DOOR OFF
Either one of the freezer doors isn’t completely installed or the safety interlock circuit has opened
Install the door on the unit.
HOPPER THERMISTOR FAIL / BAD
The left or right hopper thermistor probe is shorted or open
Flip the power switch OFF and replace the hopper thermistor probe.
BARREL THERMISTOR FAIL / BAD
The left or right barrel thermistor probe detects a temperature over 200°F (93°C)
Turn the power switch OFF and replace the barrel thermistor probe.
GLYCOL THERMISTOR FAIL / BAD (C602 Only)
Either the left or right glycol thermistor probe shows that the temperature is over 200°F (93°C)
Flip the power switch OFF and call an authorized service technician.
HOPPER OVER TEMP (C602 Only)
Either the left or right hopper thermistor probe has a reading over 200°F (93°C)
Place the power switch in the ON position and see if the Auto or Standby symbol is illuminated.
BARREL OVER TEMP (C602 Only)
The left or right barrel thermistor probe detects a temperature over 200°F (93°C)
Turn the unit OFF and then call an authorized service technician.
COMP ON TOO LONG (C602 Only)
The compressor ran more than 11 minutes without the product reaching set point temperature or dispensing product
Clean the condenser filter, replace the scraper blades and reprime the machine with fresh mix. If the service code appears again, schedule an appointment with a licensed technician.
Auto or Standby Mode Error Codes
Error Code
Issue
(L/R) HPR>41F (5C) AFTER 4 HR
The mix temperature in the left or right hopper was above 41°F (5°C) for more than 4 hours.
(L/R) BRL>41F (5C) AFTER 4 HR
The temperature of the mix in the left or right barrel was above 41°F (5°C) for longer than 4 hours.
(L/R) HPR>45F (7C) AFTER 1 HR
The mix temperature in the left or right hopper was above 45°F (7°C) for more than 1 hour.
(L/R) BRL>45F (7C) AFTER 1 HR
The temperature of the mix in either the left or right barrel was above 45°F (7°C) for more than 1 hour.
(L/R) HPR>41F (5C) AFTER PF
The mix temperature in the left or right hopper was above 41°F (5°C) for longer than 4 hours following a power failure
(L/R) BRL>41°F (5°C) AFTER PF
The mix temperature in either the left or right barrel was greater than 41°F (5°C) for more than 4 hours following a power failure.
(L/R) HPR>59°F (15°C)
The temperature of the mix in the left or right hopper exceeded 59°F (15°C).
(L/R) BRL>59°F (15°C)
The mix temperature in either the left or right barrel exceeded 59°F (15°C).
(L/R) TOO COLD
The mix temperature in the freezing cylinder (barrel) has dropped below 10°F (-12°C).
For more information on maintaining or troubleshooting your Taylor ice cream machine, take a look at our extensive library of Taylor manuals online.
Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.
