Winco Cotton Candy Machine Troubleshooting
With top-tier performance and user-friendly design, Winco cotton candy machines are engineered for fast-paced foodservice environments. Although these units are built for durability, wear and tear can take their toll over time. If you’re noticing your machine isn’t working like it used to, this Winco cotton candy machine troubleshooting guide will help you identify and resolve issues with ease.
This information is for CCM-28 countertop and CCM-28M cart units.
Unit Won’t Turn On
- Machine is unplugged - Plug the power cord into the electrical outlet.
- Unit isn’t turned on - Use the power switch to turn on the machine.
- Microswitch isn’t engaged - Make sure that the floss pan is secured on the unit and all four latches are locked.
- Power cord is damaged or faulty - Contact an authorized technician to address the issue.
- Internal wiring is faulty - Call a licensed technician to remedy the problem.
- Fuse on the unit is blown - Replace the fuse.
- Fuse for power supply is blown or circuit breaker is off/tripped - Reset the circuit breaker. If issues persist, schedule an appointment with a licensed electrician.
Spinner Isn’t Heating Up (Machine Is On, Motor Is Running)
- Carbon brushes are worn - Schedule an appointment with an authorized technician to correct the issue.
- Internal wiring is defective - Reach out to a licensed technician for assistance.
Motor Isn’t Spinning
- Power switch isn’t turned on - Turn on the power switch.
- Belt has slipped off the pulley - Power down and unplug the machine, then make sure the belt is on the pulley. If it’s not, reposition it, plug in the unit and resume operation.
- Belt is defective - Replace the belt.
- Internal wiring is faulty - Consult with an authorized technician to resolve the problem.
Unit Is Vibrating Too Much
- Surface isn’t stable - Move the machine to a flat, stable surface.
- Surface is noisy - Place the unit on a vibration-resistant surface, such as a rubber mat.
- Floss pan isn’t seated properly - Adjust the floss pan to fit tightly, making sure it doesn’t touch the spinner head.
- Clear lid isn’t seated properly - Make sure the clear lid is positioned correctly, taking care so it doesn’t touch the center spinner.
- Fasteners are loose - Tighten any loose bolts, nuts or screws.
If you need more information on how to care for your exact model, don’t hesitate to take a look at the large library of Winco cotton candy machine manuals and diagrams on our site.