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HeyCafe Grinder Troubleshooting

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The HeyCafe espresso grinder is an essential partner for any restaurant or cafe that serves fresh espresso and coffee drinks. So if it starts acting all jittery, it’s time to find the cause and solution. Take a look through our HeyCafe grinder troubleshooting guide to get to the bottom of things.

This troubleshooting guide is applicable for the Buddy Series grinders.

Problem: Grinder Isn’t Grinding

Causes

  • Unit isn’t plugged in
  • Thermal cut-out has tripped
  • Electrical fuse has tripped

Solutions

  • Plug in the unit
  • Turn off the grinder, unplug the unit and let it cool down for 30 minutes. Once it’s cooled down, plug  the grinder back in and turn it on. If the issue persists, contact an authorized service technician.
  • Check the fuse and switch it back on or change it as needed. If the issue persists, contact an authorized service technician.

Problem: Grinder is Making Noise but Isn’t Grinding

Causes

  • Grinding mechanism is clogged OR grinding setting is too fine
  • Build-up of ground coffee
  • Foreign object in the grinding mechanism

Solutions

  • Change the grinding setting to the coarsest grind and start grinding. Wait for the grinder to clear itself, then change the setting to your desired consistency.
  • Turn off the grinder and clean the spout with a brush. Change the grinding setting to the coarsest grind and start grinding. Let the grinder clear itself, then change the setting to your desired consistency.
  • Clean the grinder to remove the foreign object. If the object can’t be removed, contact an authorized service agent.

Problem: Grinder Isn’t Grinding Finely Enough

Cause

  • Grinding discs are worn down or need to be readjusted

Solution

  • Contact an authorized service agent

Problem: Grinder Isn’t Grinding Continuously OR Grinding is Being Interrupted

Cause

  • Defective trigger switch

Solution

  • Contact an authorized service agent

Problem: Decreasing Grinder Accuracy

Causes

  • Grinding mechanism is clogged
  • Damaged grinder spout OR defective flapper

Solutions

  • Turn off the grinder and clean the spout with a brush. Change the grinding setting to the coarsest grind and start grinding. Let the grinder clear itself, then change the setting to your desired consistency.
  • Contact an authorized service agent

Problem: Bean Hopper Cannot be Inserted

Cause

  • Beans are stuck in the bean hopper intake

Solutions

  • Remove the beans from the bean hopper intake

Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.