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Master-Bilt Controller Troubleshooting

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Master-Bilt Logo - Master-Bilt Controller Troubleshooting

The controller on your Master-Bilt refrigeration unit gives you the power to fully control your cold storage. That’s why it’s vital to diagnose any issue that may arise in the event you see a code displayed. Take a look through the Master-Bilt controller alarm codes and meanings to find a solution.

This guide is applicable for the Master Controller 3.2 and Master Controller Legacy 1.0 models.

Master Controller 3.2 Troubleshooting

Alarm Code: PRSA

Meaning: Pressure transducer alarm 

Cause

Solution

  1. Faulty transducer
  2. Transducer out of range
  3. Loose wire connection
  4. Incorrect hook-up
  1. Have pressure transducer replaced
  2. Turn the power off for a few seconds, then turn it back on
  3. Have connections tightened
  4. Have wiring inspected

Alarm Code: SCSA

Meaning: Outlet sensor TS2 failure

Cause

Solution


  1. Damaged sensor
  2. Loose wire connection
  3. Overheated sensor
  4. Sensor is out of range


  1. Have sensor replaced
  2. Have connections tightened
  3. Take out sensor during brazing
  4. Install sensor after brazing

Alarm Code: ATSA

Meaning: Room sensor TS3 failure

Cause

Solution


  1. Damaged sensor
  2. Loose wire connection
  3. Overheated sensor
  4. Sensor is out of range


  1. Have sensor replaced
  2. Have connections tightened
  3. Take out sensor during brazing
  4. Install sensor after brazing

Alarm Code: LOSH

Meaning: Superheat is low

Cause

Solution


  1. Superheat setting is set too low
  2. TS2 in wrong locations
  3. Loose sensors
  4. Uneven feeding of coil circuits
  5. Refrigerant is overcharged
  6. Electric expansion valve (EEV) is defective
  7. Compressor has stopped


  1. Change the setpoint
  2. Have the distributor inspected
  3. Have sensors insulated with foam tape
  4. Have refrigerant charged correctly
  5. Have EEV wiring inspected
  6. Have EEV replaced
  7. Have compressor inspected

Alarm Code: HITA

Meaning: Room temperature is high

Cause

Solution


  1. Insufficient refrigerant
  2. Heat load is too large
  3. Compressor failure OR high pressure cuts out
  4. Evaporator fans aren’t running
  5. Door has been open too long
  6. Coil is iced up


  1. Have refrigerant checked and replaced if necessary
  2. Have compressor replaced
  3. Have evaporator fan serviced
  4. Make sure the door is closed during refrigeration
  5. Check for air leaks through walls of cold room
  6. Allow coil to defrost

Alarm Code: LOTA

Meaning: Room temperature is low

Cause

Solution


  1. Incorrect temperature setting
  2. Improperly designed system


  1. Change the temperature setting
  2. Select a system that works better for your purposes

Alarm Code: CTSA

Meaning: Defrost termination sensor TS1 failure

Cause

Solution


  1. Mechanical damage
  2. Loose wire connection
  3. Overheating
  4. Sensor is out of range


  1. Have controller inspected by authorized service technician
  2. Have connections tightened
  3. Allow the sensor to cool down before next use
  4. Have sensor replaced

Alarm Code: LPAL

Meaning: Low pressure alarm

Cause

Solution


  1. Refrigerant is leaking
  2. Faulty pressure transducer


  1. Have leak fixed
  2. Have transducer replaced

Alarm Code: COMA

Meaning: Communication

Cause

Solution


  1. RJ-45 connection is loose
  2. Communication port failure


  1. Have connector replaced
  2. Have controller board replaced

Master Controller Legacy 1.0 Troubleshooting

Alarm Code: SP, PRSR

Meaning: Pressure transducer alarm 

Cause

Solution


  1. Faulty transducer
  2. Transducer out of range
  3. Loose wire connection
  4. Incorrect hook-up


  1. Have pressure transducer replaced
  2. Turn the power off for a few seconds, then turn it back on
  3. Have connections tightened
  4. Have wiring inspected

Alarm Code: So, SCSR

Meaning: Outlet sensor TS2 failure

Cause

Solution


  1. Damaged sensor
  2. Loose wire connection
  3. Overheated sensor
  4. Sensor is out of range


  1. Have sensor replaced
  2. Have connections tightened
  3. Take out sensor during brazing
  4. Install sensor after brazing

Alarm Code: SA, RMSR

Meaning: Room sensor TS3 failure

Cause

Solution


  1. Damaged sensor
  2. Loose wire connection
  3. Overheated sensor
  4. Sensor is out of range


  1. Have sensor replaced
  2. Have connections tightened
  3. Take out sensor during brazing
  4. Install sensor after brazing

Alarm Code: LS, LOSH

Meaning: Superheat is low

Cause

Solution


  1. Superheat setting is set too low
  2. TS2 in wrong locations
  3. Loose sensors
  4. Uneven feeding of coil circuits
  5. Refrigerant is overcharged
  6. Electric expansion valve (EEV) is defective
  7. Compressor has stopped


  1. Change the setpoint
  2. Have the distributor inspected
  3. Have sensors insulated with foam tape
  4. Have refrigerant charged correctly
  5. Have EEV wiring inspected
  6. Have EEV replaced
  7. Have compressor inspected

Alarm Code: rH, HIRM

Meaning: Room temperature is high

Cause

Solution


  1. Insufficient refrigerant
  2. Heat load is too large
  3. Compressor failure OR high pressure cuts out
  4. Evaporator fans aren’t running
  5. Door has been open too long
  6. Coil is iced up


  1. Have refrigerant checked and replaced if necessary
  2. Have compressor replaced
  3. Have evaporator fan serviced
  4. Make sure the door is closed during refrigeration
  5. Check for air leaks through walls of cold room

Alarm Code: rL, LORM

Meaning: Room temperature is low

Cause

Solution


  1. Incorrect temperature setting
  2. Improperly designed system


  1. Change the temperature setting
  2. Select a system that works better for your purposes

Alarm Code: Sd, INSR

Meaning: Defrost termination sensor TS1 failure

Cause

Solution


  1. Mechanical damage
  2. Loose wire connection
  3. Overheating
  4. Sensor is out of range


  1. Have controller inspected by authorized service technician
  2. Have connections tightened
  3. Allow the sensor to cool down before next use
  4. Have sensor replaced

Alarm Code: LP, PAL

Meaning: Low pressure alarm

Cause

Solution


  1. Refrigerant is leaking
  2. Faulty pressure transducer


  1. Have leak fixed
  2. Have transducer replaced

Alarm Code: CA, CMAL

Meaning: Communication

Cause

Solution


  1. RJ-45 connection is loose
  2. Communication port failure


  1. Have connector replaced
  2. Have controller board replaced


For more information about your controller, check out our stock of Master-Bilt manuals and diagrams.

Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.