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There’s no need to be afraid of the new light displaying on the ice maker. This code is meant to inform operators and technicians if the unit needs servicing or maintenance so you don’t have to try and guess. However, if you’re not sure what each symbol means, then you’ll need a guide to help you decode the message. Parts Town has you covered with these troubleshooting tips for Follett countertop ice machine LED error codes.
The following steps are applicable to 7 and 15 series models, such as 15CI100A and 7CI100A.
Error Codes
Display
Issue
Fix
“FRESH FILTERED ICE AND WATER” in blue
The machine is in cleaning mode and cannot be used
Press and immediately release the maintenance/clean switch to end cleaning mode and begin normal operations
“FRESH FILTERED ICE AND WATER” in blue with “EMPTY DRIP TRAY” in red below it
The drip tray is full
Let the drip tray drain via the drain line or remove it to empty the water at a sink
Ice, water drop and phone icons appear with the text "PM ICE AND WATER" all in blue.
The unit is in maintenance mode and cannot be used
Press and hold the maintenance/clean switch until the wrench disappears to exit maintenance mode
A blinking red wrench and the blue ice and water drop icons with the text reading “ICE AND WATER”
Bushing check is needed
Contact an authorized service technician
A red wrench, red phone and the blue ice and water drop icons with the text reading “FRESH FILTERED ICE AND WATER”
High amps
Contact an authorized service technician
A red wrench, red phone and the blue ice and water drop icons with the text reading “FRESH FILTERED ICE AND WATER” is in blue with “CHECK FOR LEAKS” below it in red
Internal leak
Contact an authorized service technician
A blue ice and water drop icon
Unit is in sleep mode
Press either the water or ice dispense button to return the unit to normal operations
Need some more guides for ice machines? Check out our large selection of Follett manuals and diagrams for tips specific to your model.
Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.
