Electrolux Refrigerator Troubleshooting

Electrolux refrigerators are known for their sleek design and innovative technology, making them valuable additions to any home kitchen. Although these units are known for their dependability, issues may still occur on occasion. If you want to keep your appliance working optimally, this Electrolux refrigerator troubleshooting guide will help you identify and resolve issues quickly and easily.

This information is applicable to a variety of residential units, including single-door refrigerator models, such as the EI33AR80WS, as well as refrigerator and freezer combo units, like the French-Door ERMC2295AS model.

Refrigerator Is Not Working

• Refrigerator is unplugged or cord is loose - Make sure that the unit is plugged in firmly.
• Unit is plugged into a tripped Ground Fault Interrupt (GFI) - Plug unit into a dedicated circuit with a standard outlet. If issues continue, call an authorized electrician to correct the issue.
• Circuit breaker is off or tripped/fuse is blown - Turn the circuit breaker on. If issues persist, contact a licensed electrician for assistance.
• Unit is in the defrost cycle - Lack of compressor activity during the defrost cycle is normal.
• Freezer control is set to “Off” (units with freezers only) - Set the freezer control to “On.”

Cabinet Is Too Warm

• Temperature setting is too high - Adjust the temperature setting and allow 24 hours for the unit to stabilize.
• Air flow system is blocked by items in the unit - Rearrange items in the cabinet so as not to impede the movement of air.
• Unit was unplugged for an extended period of time - Wait 24 hours for the unit to cool down.
• A large amount of warm food was recently placed in the cabinet - Give the unit time to stabilize the temperature.
• Door is opened frequently or is open too long - Prevent warm air from entering the unit by keeping the door closed as much as possible.
• Door isn’t closed completely - Close the door firmly.

Unit Is too Cold

• Temperature setting is too low - Raise the temperature setting and give the machine 24 hours to stabilize.

Refrigerator Is Noisy

• The appliance isn’t level - Adjust the leveling feet to balance the unit.
• Cracking, bubbling or gurgling sound when the refrigerator cycles on - These sounds are normal as metal parts expand and contract in the compressor or refrigerant circulates through the system.

Unit Runs Continuously

• Compressor is running - It’s normal for the compressor to make a low humming noise while running unless the appliance is in the defrost cycle.
• Surrounding environment is hot - More frequent operation is normal when the room where the unit is located is warmer than normal.
• Unit was recently unplugged - Increased cycling is normal for the first 24 hours until the temperature stabilizes.
• A large amount of warm food was recently placed in the cabinet - Frequent operation is normal until the food product cools off and the internal temperature stabilizes.
• Door is opened frequently or is open too long - Keep the door closed as much as possible.
• Door isn’t closed completely - Make sure the door is closed firmly.
• Temperature setting is too low - Reset the unit to a higher temperature, allowing 24 hours for the temperature to stabilize.
• Gaskets are dirty or worn - Clean or replace the gaskets.

Condensation Inside the Cabinet

• Weather is hot and humid - More moisture in the interior is normal during periods of high heat and humidity.
• Door is ajar - Ensure that the door is closed firmly.
• Door is open too long - Keep the door closed as much as possible so that moisture doesn’t enter the unit.

Water In the Crisper Drawers

• Produce in the drawer is giving off moisture - Some condensation from fruits and vegetables is normal; if it’s excessive and your model has a humidity control, adjust the setting to a lower level.
• Produce is wet - Dry fruits and vegetables thoroughly before placing them in the drawers.

Moisture On The Exterior

• Heat and humidity is present - More moisture on the unit exterior is normal during periods of hot weather.

Odors Are Present

• The interior is dirty - Clean the unit with warm water, mild detergent, baking soda and a soft sponge.
• The filter is dirty - Replace the filter.
• Foods with strong smells are in the unit - Cover the food tightly to contain the odor.

Door(s) Won’t Close

• Unit isn’t level - Adjust the feet or relocate the unit to a different location with a more level floor.
• Items are blocking the door - Rearrange items so that they don’t prevent the door from closing.
• Refrigerator is touching a wall or cabinet because the floor is sloped - Move the unit to a different location with a more even floor.
• One door was closed too hard, causing the other to open slightly (units with more than one door) - Remember to close the doors gently; if one is ajar, close it.

Cabinet Light Isn’t Working

• The light bulb has burned out - Replace the bulb.

Ice Maker Not Making Ice

• Ice maker is turned off - Turn on the ice maker.
• Refrigerator isn’t connected to the water line - Connect the unit to the water line.
• Water supply line is kinked - Check to see if the line was bent when the unit was pushed against the wall; if it’s kinked, straighten it.
• Water valve isn’t open - Ensure that the water valve is open.
• Water filter isn’t positioned properly - Remove and reinstall the water filter, making sure to rotate it into the proper position.
• Water filter is clogged - Replace the filter.
• Ice maker signal arm is blocked - Remove any ice clumps or other objects that are blocking the signal arm.

Refrigerator Not Making Enough Ice

• Ice production is less than expected - The ice maker produces about 2.0 to 2.5 pounds of ice every 24 hours.
• Water filter is clogged - Replace the filter.
• Water supply line is bent - See if the line is kinked; if so, straighten it out so water can flow freely.
• Saddle valve on cold water pipe is clogged - Reach out to a licensed technician to remedy the issue.
• Door is opened too frequently - Use the Freezer Boost button to temporarily increase ice production. In the future, remember to keep the door closed as much as possible.
• Freezer control is set to warm - Lower the temperature and allow 24 hours for the unit to stabilize.
• Water pressure is too low - Contact an authorized technician to address the problem.
• Reverse osmosis system is in the regenerative phase - Reduced ice production is normal.

Ice Cubes Are Freezing Together

• Ice is used infrequently - Discard the fused ice so that the unit can make a fresh supply. To keep cubes from clumping together, use ice at least twice a week.
• Ice cubes are filled with water which can leak out, freezing cubes together - Check for a clogged water filter, closed saddle valve or kinked supply line; if issues persist, schedule a service appointment with a licensed technician.

Unit Not Dispensing Ice

• No ice is in the bin - Ensure that the ice maker can make ice.
• Dispenser paddle was pressed too long/the dispenser motor is overheated - The motor overload protector will reset itself, allowing ice to be dispensed.
• Door isn’t closed completely - Keep the door closed tightly so that the unit can maintain the proper temperature for making ice.

Ice Dispenser Is Jammed

• Ice is melted around the auger - Remove the ice container and then thaw, empty, clean, dry and reinstall it.
• Ice is jammed between the ice maker and back of the container - Take out the cubes that are causing the jam.

Water Dispenser Not Working

• Filter isn’t positioned properly - Remove and reinstall the filter. For PureAdvantage Ultra filters, be sure to rotate them to the right during installation until the end grip is vertical.
• Filter is clogged - Replace the cartridge.
• Household water line valve is closed - Open the water line valve.

Water Not Cold Enough

• All the chilled water was already dispensed - Allow time for the refrigerator to chill more water.

Water Has a Bad Smell/Taste

• Water hasn’t been dispensed for an extended period of time - Flush out the staleness by dispensing and then discarding 10-12 glasses of water.
• Refrigerator isn’t properly connected to the cold water line - Connect the unit to the line.

Drawers Are Stuck/Difficult To Open

• Food is touching the shelf above, obstructing the drawer’s movement - Remove or rearrange items in the drawer.
• Drawer isn’t installed properly - Position the drawer properly so it can slide easily.
• Drawer track is dirty - Clean the drawer, track and rollers.

Food in the Refrigerator Cabinet Is Freezing

• Temperature setting is too low - Adjust the setting to a higher temperature.
• Temperature sensor is blocked by items - Rearrange or remove items to allow for proper air flow to the sensor.
• Vents are blocked by items - Move around or take out items to improve air circulation.

Lock Icon Is Displayed 

• Control has been locked - Press and hold the lock icon for 3 seconds to unlock the control.

Sb Is Displayed

• Control is in Sabbath Mode - Press and hold the “-” and “TEMP F-C” keys simultaneously for 5 seconds to exit Sabbath Mode.

DEMO Is Displayed (Single-Door Refrigerator Units Only)

• Control is in Demo mode, so cooling has stopped working - Press and hold the “-” and “WATER FILTER” keys simultaneously for 10 seconds to exit Demo mode.

Digital Display Shows an Error Code

• There’s an issue with the unit - Schedule a service appointment with a licensed technician.

If you found this information helpful, be sure to take a look at the impressive collection of Electrolux manuals and diagrams on our site.

Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.